Ruby Guyyani
Austin,TX
Summary
Forward-thinking Analyst bringing 10 years of expertise in Quality and Process Analyst for Banking and General sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in SQL, R and Tableau.
Overview
9
9
years of professional experience
1
1
Certifications
3
3
Languages
Work History
Worked as a Quality Specialist
HSBC Customer Service
04.2012 - 03.2014
- Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity.
- Developed comprehensive quality control documentation, improvised standardizing procedures across the department and promoting consistency.
- Improved product quality by implementing and identifying areas for improvement for each individual in the team.
- Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency.
Worked as a Process Trainer
HSBC Customer Service
06.2011 - 03.2012
- Coached mentors via classroom on the new internet banking procedures, implemented by HSBC.
- Communicated with sales team to maintain firm grasp of training requirements.
- Created new training materials to support training programs.
- Created new and improved procedures that were implemented globally.
Worked as a Mentor
HSBC Customer Service
03.2010 - 05.2011
- Enhanced mentee performance by providing personalized guidance and support.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
- Introduced new training techniques to help the slow learners in the new procedures.
Customer Service Representative
HSBC Customer Service
11.2007 - 02.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Process Analyst
GE Healthcare
04.2007 - 11.2007
- Analyzed and documented company processes for executive leadership and suggested areas for improvement.
- Designed process models to provide clear, understandable tools for presenting complex business processes to individuals with minimal knowledge on topic.
- Processed management reports on monthly basis through effective collaboration with various departments.
- Delivered successful process improvement initiatives, resulting in reduced cycle times and increased productivity.
Senior Process Associate
GE Healthcare
07.2006 - 04.2007
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Collaborated with team members for enhanced process efficiency and productivity.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
Process Associate
GE Healthcare
07.2005 - 06.2006
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Supported management in analyzing process performance data, identifying areas for improvement.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
Education
MBA - Marketing And Management
Jawaharlal Nehru Technological University
Hyderabad, India07.2015
Bachelor of Engineering Technology - Information Technology
Jawaharlal Nehru Technological University
Hyderabad, India06.2005
Skills
- Quality Assurance
- Data Interpretation
- Critical Thinking
- Problem-solving skills
- Attention to detail
- Documentation And Reporting
Accomplishments
- Supervised team of 15 staff members.
- Achieved reduced AHT by introducing new techniques for internet banking tasks.
- Collaborated with team managers in the improvement of internet banking procedures
Certification
- Certified Data Analyst, Google Data Analytics Certification- March 2024
- Analyze Data to Answer Questions
- Process Data from Dirty to Clean using Excel/ Google Spreadsheets
- Prepare Data for Exploration using SQL
- Ask Questions to Make Data-Driven Decisions
- Data Analysis with R Programming
- Share Data Through the Art of Visualization using Tableau
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
InternshipFull TimeWork Location
RemoteImportant To Me
Work-life balanceTimeline
Worked as a Quality Specialist
HSBC Customer Service
04.2012 - 03.2014
Worked as a Process Trainer
HSBC Customer Service
06.2011 - 03.2012
Worked as a Mentor
HSBC Customer Service
03.2010 - 05.2011
Customer Service Representative
HSBC Customer Service
11.2007 - 02.2010
Process Analyst
GE Healthcare
04.2007 - 11.2007
Senior Process Associate
GE Healthcare
07.2006 - 04.2007
Process Associate
GE Healthcare
07.2005 - 06.2006
MBA - Marketing And Management
Jawaharlal Nehru Technological University
Bachelor of Engineering Technology - Information Technology
Jawaharlal Nehru Technological University
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