Ruby Hernandez
Summary
Dynamic professional with extensive experience at Mountain America Credit Union, specializing in cash handling and customer service. Proven conflict resolution skills and relationship-building capabilities enhance member satisfaction. Bilingual communicator with a strong focus on teamwork and collaboration, contributing to operational efficiency and client loyalty.
Overview
6
6
years of professional experience
Work History
Banking Teller
Mountain America Credit Union
West Valley City
01.2024 - Current
- Assisted 60+ members daily with transactions and provided bilingual support to enhance customer experience
- Maintain accuracy in cash handling and drawer balancing
- Resolved customer concerns, ensuring high satisfaction and fostering loyalty
- Educate members on financial products and services
- Collaborated with team members to enhance service quality and streamline operations
Child Care Provider
Bright Beginnings
South Jordan
09.2021 - 04.2022
- Managed care for 20+ children, ensuring safety and engagement in team environment
- Collaborated with teachers to develop age-appropriate activities and coordinate schedules
- Resolved conflicts to foster positive interactions and supported child development
Sales Associate
JCPenney
South Jordan
07.2020 - 02.2021
- Assisted 100+ customers per shift, ensuring a positive shopping experience
- Promoted store credit cards, contributing to increased sales performance
- Collaborated with 20+ associates to achieve and exceed sales goals
Education
Associate of Science - Business Leadership and Service
Ensign College
Salt Lake City, UT01-2026
Skills
- Cash handling
- Customer service and support
- Product expertise
- Sales strategies
- Attention to detail
- Bilingual communication
- Team collaboration
- Conflict resolution
- Active listening
- Relationship management
Timeline
Banking Teller
Mountain America Credit Union
01.2024 - Current
Child Care Provider
Bright Beginnings
09.2021 - 04.2022
Sales Associate
JCPenney
07.2020 - 02.2021
Associate of Science - Business Leadership and Service
Ensign College