Loren DelaCruz
Farmers Branch,United States
Summary
Driven professional with a proven track record at PNC Bank, adept in fraud detection and fostering exceptional customer experiences. Excelled in enhancing client loyalty through effective communication and strategic cross-selling, significantly contributing to branch growth. Demonstrates a strong work ethic and reliability, with a knack for optimizing operations and achieving revenue goals across diverse roles.
Overview
8
8
years of professional experience
Work History
Banking Teller
PNC Bank
Dallas, TX
03.2023 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Maintained security of customer accounts by following strict confidentiality protocols and verifying identification documents.
- Assisted in the training of new tellers, ensuring a smooth transition into their roles.
- Fostered strong relationships with clients through personalized interactions, leading to increased loyalty and repeat business.
- Identified potential fraudulent activities and reported them to appropriate parties for further investigation, safeguarding customers' financial assets.
- Contributed to branch growth by identifying cross-selling opportunities and promoting bank products and services.
- Identified sales opportunities and referred customers to branch partners in financial services.
Assistant Catering Director
Norma’s Cafe
Addison, TX
01.2022 - 08.2022
- Coordinated efficient catering operations for multi location restaurant franchise to achieve desired revenue goals
- Controlled food and labor costs based on overall budgets
- Created online database and user-friendly site to streamline franchise's catering platform to reach a larger demographic
- Adhered to established safety and sanitation standards
- Maintained past and new accounts for clients in need of catering services
Manager
AMC Theatres
Dallas, TX
01.2017 - 01.2022
- Coordinated efficient operations to effectively deliver entertainment service inline with quality standards and business objectives
- Controlled labor costs by streamlining workflows based on expected demanes
- Met financial targets by establishing budgets and controlling expenses
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets
- Maintained optimal employee coverage for business needs with well-prepared team schedules
- Controlled costs through proper inventory rotation, minimizing waste byeffectively promoting and moving older products
- Built rapport with beverage distributors to support timely inventory replenishment and favorable costs.
Education
Associate Of Science - Biology
Dallas College
Farmers Branch, TXSkills
- Fraud Detection Proficiency
- Strong Work Ethic
- Cash handling and management
- Referral management
- Product and Service Sales
- Reliability
- Effective Communication
- Customer Experience
- Written Communication
Timeline
Banking Teller
PNC Bank
03.2023 - Current
Assistant Catering Director
Norma’s Cafe
01.2022 - 08.2022
Manager
AMC Theatres
01.2017 - 01.2022
Associate Of Science - Biology
Dallas College