Summary

Overview

Work History

Education

Skills

Languages

Timeline

Ruby Hernandez

Las Cruces

Summary

Detail-oriented professional with a strong background in administrative support and team collaboration. Known for exceptional communication and multitasking skills, dedicated to optimizing operations and ensuring seamless service delivery.

Overview

years of professional experience

Work History

Lead Wait Staff /Front Desk Concierge

Solstice Senior Living

09.2024 - Current

Trained and mentored junior staff on customer service protocols and operational best practices.
Followed safety as well as cleaning procedures in kitchen environment.
Collaborated with management to evaluate service delivery and identify areas for enhancement.
Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
Collaborated effectively with team members to maintain smooth operations during peak hours or high occupancy periods.
Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
Answered multi-line phone system and enthusiastically greeted callers.
Answered customer telephone calls promptly and appropriately handled needs.

Lead Manager /Lead Medication Technician

The Aristocrat Assisted Living

02.2018 - 06.2024

Led team in implementing resident care plans and ensured compliance with regulatory standards.
Oversaw scheduling and staffing to maintain optimal levels of care and support for residents.
Monitored quality assurance measures to maintain high standards of resident safety and well-being.
Facilitated communication between families, staff, and management to address concerns effectively.
Boosted team productivity by implementing efficient project management strategies.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assisted in organizing and overseeing assignments to drive operational excellence.
Trained and mentored junior staff on medication management systems and compliance standards.
Collaborated with healthcare professionals to develop individualized care plans for residents' medication needs.
Implemented quality assurance procedures to enhance accuracy in medication distribution processes.
Conducted regular audits of medication inventory, reducing discrepancies and improving supply chain efficiency.
Streamlined reporting processes for adverse drug reactions, enhancing overall resident safety and care quality.

Caregiver/Medication Aide

Arbors Assisted Living

02.2017 - 02.2018

Assisted residents with daily living activities, ensuring comfort and safety.
Monitored health status and reported changes to healthcare professionals promptly.
Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Assistant Manager

Burger King

12.2015 - 02.2017

Trained and mentored new team members on operational procedures and customer service excellence.
Implemented inventory management practices, reducing waste and improving stock accuracy.
Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Central Supply Coordinator

Sunshine Haven Nursing Home

08.2015 - 12.2015

Monitored stock levels to prevent shortages and maintain operational efficiency.
Ensured compliance with health regulations in all supply management activities.
Managed the procurement process from purchase requisition to invoice payment, ensuring timely acquisition of necessary items while remaining within budget constraints.
Provided exceptional customer service when addressing requests from clinical staff members regarding stock availability or product information.

Activity Assistant

Sagecrest Nursing and Rehabilitation

05.2011 - 08.2015

Facilitated engaging recreational activities for residents, enhancing social interaction and overall well-being.
Monitored resident participation in activities, ensuring safety and compliance with care standards.
Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
Planned, coordinated, and implemented activities to address needs of participants with varying abilities.