Ruby Hodge
Jonesboro,AR
Summary
Dynamic Customer Service Manager with a proven track record in team leadership, training coordination, and enhancing customer experiences. Recognized for strong communication and problem-solving skills, driving team development and operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Walmart
Mena, Arkansas
08.1996 - 08.2012
I started as a Overnight Cashier, I was moved to Apparel Associate from 2pm to 11pm. Then moved back to Overnight Cashier, then promoted to Overnight Customer Service Manager and also did stocking. I worked in Dairy (cheese wall), helped check when needed. Went to Training Coordinator for five years, then back to Evening Customer Service Manager. I also helped in Deli, Bakery, and Cash Office.
Team Lead
McDonald's Restaurant
Mena, Arkansas
03.1994 - 03.1995
I was premoted to Team Trainer after three months of being hired. I came in at 5 am to set up for the day. I worked both widows by myself most of the time. I did any request asked me. My hours got cut to 2 days a week and I had children to feed, so I found a better job. I worked as many as 12 days in a row when needed.
- Supervised team during peak hours to ensure efficient service delivery.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels and coordinated supply orders for timely restocking.
Education
High School Diploma -
Prestonsberg High School
Prestonsburg, KY05-1986
Skills
- While in High School I worked at WBVS and WPRT Radio stations as Bookkeeper, Radio Announcer, and Sales
- Financial reporting
Certification
I have a Lifetime Radio Announcers Licences
Accomplishments
I was Associate of the Year twice at the Walmart in Mena, Arkansas
Timeline
Customer Service Manager
Walmart
08.1996 - 08.2012
Team Lead
McDonald's Restaurant
03.1994 - 03.1995
High School Diploma -
Prestonsberg High School