Ruby Holman
Summary
Experienced agent with strong background in deposit and credit card role, EET champion, mentored new hires. Proactive and goal-oriented.
Overview
4
4
years of professional experience
Work History
Employee Engagement Champion
Bank of America
Las Vegas, NV
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Work well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provide communication to my team regarding events/volunteer opportunities and maintaining team camaraderie
Client Service Representative III
Bank of America
Las Vegas Nv
04.2024 - Current
- Credit card blended
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving client needs.
- Lead team IKnows
Client Service Representative II
Bank of America
Las Vegas, NV
10.2021 - 04.2024
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Increased efficiency and team productivity by promoting operational best practices.
- Mentored new hires and provided coaching
Education
High School Diploma -
Clark High School
Las Vegas, NV01-2011
Skills
- Active listener
- Empathy/emotional intelligent
- Handling challenging situations
- Multitasking
- Effective communication
Accomplishments
Balance Performer for January 2025
MVP for March 2025
Complaint Capture Recognition month after month
Timeline
Employee Engagement Champion
Bank of America
06.2024 - Current
Client Service Representative III
Bank of America
04.2024 - Current
Client Service Representative II
Bank of America
10.2021 - 04.2024
High School Diploma -
Clark High School