Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ruby Holman

Summary

Experienced agent with strong background in deposit and credit card role, EET champion, mentored new hires. Proactive and goal-oriented.

Overview

4
4
years of professional experience

Work History

Employee Engagement Champion

Bank of America
06.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Work well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provide communication to my team regarding events/volunteer opportunities and maintaining team camaraderie

Client Service Representative III

Bank of America
04.2024 - Current
  • Credit card blended
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving client needs.
  • Lead team IKnows

Client Service Representative II

Bank of America
10.2021 - 04.2024
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Mentored new hires and provided coaching

Education

High School Diploma -

Clark High School
Las Vegas, NV
01-2011

Skills

  • Active listener
  • Empathy/emotional intelligent
  • Handling challenging situations
  • Multitasking
  • Effective communication

Accomplishments

    Balance Performer for January 2025

    MVP for March 2025

    Complaint Capture Recognition month after month

Timeline

Employee Engagement Champion

Bank of America
06.2024 - Current

Client Service Representative III

Bank of America
04.2024 - Current

Client Service Representative II

Bank of America
10.2021 - 04.2024

High School Diploma -

Clark High School
Ruby Holman