Ruby Isom
Los Angeles,CA
Summary
Dedicated and detail-oriented professional seeking a position in a fast-paced environment where strong customer service skills, attention to detail, and the ability to work collaboratively can contribute to the success of the organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Home Health Aide
SoCal Home Health Assistance
03.2022 - Current
- Provided compassionate care and support to clients in their homes, assisting with daily living activities
- Monitored client health conditions and reported any changes to medical professionals
- Established trusting relationships with clients and their families, enhancing overall care quality
Mortuary Services Assistant
BTS Mortuary Services
01.2021 - 02.2022
- Assisted in the preparation and handling of deceased individuals with respect and dignity
- Coordinated with families to fulfill their needs and answered questions regarding funeral services
- Maintained a clean and respectful environment in accordance with industry standards
Customer Service Representative
T-Mobile Call Center
03.2020 - 12.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues related to T-Mobile’s products and services
- Managed customer accounts efficiently using CRM software and ensured a positive customer experience
Sales Associate
Walmart
06.2019 - 02.2020
- Assisted customers on the sales floor, providing product information and recommendations
- Operated cash registers and handled transactions accurately while maintaining a balanced cash drawer
Crew Member
McDonald’s
06.2018 - 12.2019
- Delivered high-quality customer service in a fast-paced environment, ensuring guest satisfaction
- Maintained cleanliness and organization within the restaurant, including dining areas and food preparation zones
Tax Preparer
Liberty Tax
01.2017 - 04.2018
- Assisted clients in preparing and filing tax returns accurately and efficiently
- Developed strong client relationships through effective communication and personalized service
Care Provider
Reginol Ward
08.2015 - 06.2016
- Provided healthcare and personal assistance to elderly clients
- Performed light housekeeping tasks, including cooking and cleaning
Telemarketer
Liberty Tax
04.2013 - 06.2013
- Conducted cold calls to potential clients, delivering exceptional customer service
File Clerk
Paving the Way Foundation
11.2011 - 06.2012
- Managed alpha-numeric filing systems and ensured the accuracy of records
Education
Modeling and Acting Training - improvisation, monologue, and interview techniques
Barbizon School of Modeling
Lancaster, CAJob Skills Preparation Course -
Los Angeles County Office of Education
Lancaster, CA01.2014
General Education Diploma -
Antelope Valley High School
Palmdale, CA01.2013
Skills
- Strong customer service and communication skills
- Detail-oriented
- Strong problem-solving abilities
- Ability to work collaboratively in diverse teams
- Proficient in time management
- Multitasking
- Skilled in report writing and documentation
- Experienced in data entry and office management
- Well-versed in maintaining confidentiality
- Adhering to HIPAA regulations
Certification
- Certified Customer Service Professional (CCSP)
- CPR and First Aid Certification
- HIPAA Compliance Training
- Certified Nursing Assistant (CNA)
- Basic Life Support (BLS) Certification
- First Responder Certification
- Microsoft Office Specialist (MOS)
- Customer Relationship Management (CRM) Certification
References
Available upon request.
Timeline
Home Health Aide
SoCal Home Health Assistance
03.2022 - Current
Mortuary Services Assistant
BTS Mortuary Services
01.2021 - 02.2022
Customer Service Representative
T-Mobile Call Center
03.2020 - 12.2020
Sales Associate
Walmart
06.2019 - 02.2020
Crew Member
McDonald’s
06.2018 - 12.2019
Tax Preparer
Liberty Tax
01.2017 - 04.2018
Care Provider
Reginol Ward
08.2015 - 06.2016
Telemarketer
Liberty Tax
04.2013 - 06.2013
File Clerk
Paving the Way Foundation
11.2011 - 06.2012
Modeling and Acting Training - improvisation, monologue, and interview techniques
Barbizon School of Modeling
Job Skills Preparation Course -
Los Angeles County Office of Education
General Education Diploma -
Antelope Valley High School
- Certified Customer Service Professional (CCSP)
- CPR and First Aid Certification
- HIPAA Compliance Training
- Certified Nursing Assistant (CNA)
- Basic Life Support (BLS) Certification
- First Responder Certification
- Microsoft Office Specialist (MOS)
- Customer Relationship Management (CRM) Certification
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