Ruby jones
Plano,TX
Summary
Detail-oriented administrative professional skilled in management, organization, and customer service. Experienced in record management, payroll processing, and accounts payable/receivable. Committed to leveraging time management and organizational skills to support operational efficiency and contribute to company objectives.
Overview
23
23
years of professional experience
Work History
Property Taxes Customer Service
Cotality/Randstad
Irving, Texas
08.2025 - 02.2026
- Educated borrowers on escrow and property taxes, empowering them with knowledge to manage their financial responsibilities.
- Assisted customers with escrow and property tax inquiries, providing clear guidance to enhance understanding.
- Resolved customer complaints with effective communication and empathy, ensuring satisfactory resolutions and improved customer relationships.
- Provided feedback to management on common customer issues and trends.
- Documented customer interactions in MSP, Zeus, and TAD for accurate record-keeping.
Transaction Specialist II
JPMorgan Chase
01.2021 - 03.2025
- Managed mail intake for auto payments and payoffs to ensure timely processing.
- Opened, sorted, and researched checks for accurate posting to correct accounts.
- Posted retail and lease payments and payoffs
- Processed deposits
- Coordinated auto correspondence and ODO preparations for streamlined operations.
- Led training sessions for auto team
- Expedited processes to improve efficiency
Problem Solver
Amazon
09.2019 - 01.2021
- Assigned problem solvers to pick path for CPT picks each quarter, coordinating with process assistants for clarity.
- Research and resolve all incoming defects.
- Advised associates on errors, enhancing overall work performance.
- Facilitated onboarding sessions to equip new hires with essential skills.
Accounting Clerk
Salu Financial
09.2016 - 09.2019
- Prepared financial statements, cost reports, and bank reconciliations in collaboration with the accountant.
- Post transactions involving cash receipts, disbursements and /or accounts payable and accounts receivable to ledger accounts.
- Assisted accountant in recording and reconciling accounting data to ensure accurate financial reporting.
- Properly code charges for posting cost.
- Organized and maintained filing system for financial documents, enhancing accessibility and compliance.
- Provided administrative support through managing inquiries and scheduling appointments, facilitating efficient office operations.
Department Manager
Walmart
11.2015 - 09.2016
- Managed shelf availability, reduced negative on hands, ensured inventory control, and executed price changes using MC40.
- Delegated tasks to Cap-Team members to enhance service efficiency and support team objectives.
- Maintained modular displays and seasonal setups to enhance visual merchandising.
Property Manager
The Vintage Apartments
07.2006 - 07.2015
- Overseen 175-unit residential property.
- Achieved 90% occupancy and ensured 85% collection rate through effective tenant management.
- Perform background, reference and credit checks; selecting quality tenants.
- Set up and maintained computerized property management software.
- Drafted court documents and represented company in Justice Court to uphold legal compliance and protect company interests.
- Processed payroll, electronic deposits, and employee pay adjustments.
- Maintained a positive rapport with Hinds County and the City of Jackson law enforcement.
Office Manager
Accucom Accounting
05.2003 - 07.2006
- Managed front desk operations, greeting visitors and handling phone inquiries to maintain professional office environment.
- Executed bank reconciliations and generated financial reports to ensure accurate financial tracking.
- Maintained accounts payable and receivable documentation electronically using QuickBooks Pro.
- Processed payroll for clients.
- Open, sort and route incoming mail and prepare outgoing mail.
Skills
- Property Tax Analysis
- Compliance Management
- Invoice Coding
- Financial reporting
- QuickBooks Proficiency
- Onesite RealPage Proficiency
- Spreadsheet Management
- Microsoft Office Proficiency
- Record-keeping
- Data entry
- Team leadership
- Self-motivated
Timeline
Property Taxes Customer Service
Cotality/Randstad
08.2025 - 02.2026
Transaction Specialist II
JPMorgan Chase
01.2021 - 03.2025
Problem Solver
Amazon
09.2019 - 01.2021
Accounting Clerk
Salu Financial
09.2016 - 09.2019
Department Manager
Walmart
11.2015 - 09.2016
Property Manager
The Vintage Apartments
07.2006 - 07.2015
Office Manager
Accucom Accounting
05.2003 - 07.2006