Ruby Makely
Valley Village,California
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Excels at providing optimal support to clients through personalized assistance and care to manage diverse client expectations. Proficient in organizing appointments assigning tasks, and mediating interpersonal conflicts. Caring, organized and friendly with excellent communication and listening skills focused on delivering outstanding customer care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Care Provider
Jovie
09.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting clients.
- Helped with home management tasks, meal preparation, and routine cleaning.
- Assisted clients with daily living needs to maintain general wellness.
- Assisted clients with personal requirements for housekeeping and grooming assistance.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients' overall health and well-being and noted significant changes.
Sales Associate
Amazon
02.2021 - 03.2022
- Organized shelves to maintain visual appeal, engaged customers, and promoted specific merchandise.
- Helped customers locate products and checked store system for merchandise at other store locations.
- Prepared merchandise for sales floor by pricing or tagging.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Head of Shipping
Wilshire Wigs
02.2019 - 04.2021
- Pulled, verified, and packaged items for shipment.
- Maintained positive relationships with representatives of UPS, FedEX, and USPS shipping companies.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
Receptionist
Downtown Alameda Partners
10.2017 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Operated multi-line telephone system to answer and direct high volume of calls.
Supervisor
Distributed Meditative Technologies
02.2016 - 11.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Associate of Science - General Science
Santa Monica College
Santa Monica, CA06.2023
Associate of Arts - Public Policy
Santa Monica College
Santa Monica, CA06.2023
Associate of Arts - Liberal Arts And Sciences
Santa Monica College
Santa Monica, CA06.2023
Skills
- Personal Care
- Data Entry
- Scheduling
- Office Management
- Product Sales
- Customer Service
- Point of Sale Operation
- Staff Management
- Assembly and Production
- Priority Management
Certification
CPR/AED/First Aid Certification
Timeline
Care Provider
Jovie
09.2023 - Current
Sales Associate
Amazon
02.2021 - 03.2022
Head of Shipping
Wilshire Wigs
02.2019 - 04.2021
Receptionist
Downtown Alameda Partners
10.2017 - 08.2018
Supervisor
Distributed Meditative Technologies
02.2016 - 11.2017
Associate of Science - General Science
Santa Monica College
Associate of Arts - Public Policy
Santa Monica College
Associate of Arts - Liberal Arts And Sciences
Santa Monica College
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