RUBY MARLENE MONTANO
Victorville,CA
Summary
Pursuing challenging position to apply years of customer service expertise for opportunities of growth.
Overview
12
12
years of professional experience
Work History
Receptionist/Customer Service
Gateway Tax Service
01.2017 - 06.2018
- Managed incoming calls with professionalism and directness.
- Scheduled and managed timely appointments to optimize workflow.
- Facilitated customer inquiries by providing accurate and timely assistance.
- Gathered and analyzed information from clients and potential clients to inform decision-making.
Warehouse Associate
Amazon
11.2023 - Current
- Sorted incoming freight to optimize logistical efficiency and ensure proper routing.
- Executed timely opening and closing of dock doors to support seamless logistics and transportation activities safely and efficiently.
- Maintained a safe and clean work area
- Managed trailer loading and unloading processes to maintain efficient logistics operations.
Licensed Beautician
Self Employed
01.2019 - Current
- Engaged with clients on a daily basis to address inquiries and provide support.
- Coordinated booking and scheduling.
- Addressed client questions to enhance service understanding and satisfaction.
- Monitored client feedback to ensure alignment with expectations and enhance satisfaction.
- Executed supply ordering and conducted inventory counts to ensure stock availability.
- Enhanced everyday makeup routines to achieve a polished and sophisticated look.
- Implemented strategies to maintain high levels of customer satisfaction and loyalty.
- Educated clients on service offerings and provided guidance on aftercare to enhance satisfaction.
Sales/Customer Service
Victoria Secrets
08.2016 - 05.2017
- Greet costumers and assistant with product inquiries by providing professional and accurate assistance.
- Maintained clean and organized sales floor
- Process transactions efficiently and accurately, handling cash and credit payments .
- collaborated with team members to achieve daily, weekly, and monthly sales targets through strategic planning and execution.
- Consistently pushed boundaries to surpass set objectives and achieve greater outcomes.
Overnight Inventory
Walmart
02.2014 - 09.2016
- Monitored and assessed inventory levels of back stock items to ensure accurate tracking and availability.
- Ensured proper organization and display of merchandise to enhance customer experience.
- Maintained an orderly, well-stocked, and clean sales environment to enhance customer experience.
Education
High School Diploma - undefined
El Monte High
06.2012
Skills
Customer service
Inventory management
Appointment management
Call management
Warehouse receiving
Forklift operation
Timeline
Warehouse Associate
Amazon
11.2023 - Current
Licensed Beautician
Self Employed
01.2019 - Current
Receptionist/Customer Service
Gateway Tax Service
01.2017 - 06.2018
Sales/Customer Service
Victoria Secrets
08.2016 - 05.2017
Overnight Inventory
Walmart
02.2014 - 09.2016
High School Diploma - undefined
El Monte High