Ruby Martinez
Anaheim,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Phlebotomy Intern
Neuroscience Research Center
05.2025 - Current
- Collected blood samples using vacutainer tubes, tourniquets, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- 150 Venipuncture's on patients and class mates
Server
Red Robin
05.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Expo/Server
Craft By Smoke & Fire
08.2022 - 05.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Care Coordinator
Dental Views
04.2022 - 05.2024
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Handled complaints and questions, and re-directed calls to other team members.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Overcame objections using friendly, persuasive strategies.
Concierge
Kirkwood Orange
02.2019 - 11.2022
- Maintained front desk's concierge spreadsheets up to date and organized.
- Worked closely with business office manager helping with daily tasks.
- Facilitated visitor requests for families and Doctors.
- Managing incoming and outgoing mail.
- Answering multi-line phone calls and directing to appropriate individual.
- Scanning & faxing paperwork, Data entry, Invoicing.
Cashier
Panda Express
10.2015 - 05.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Learned Cook and back of house positions and provided backup at key times.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Phlebotomy
US Colleges
Santa Ana, CAHigh School Diploma -
Loara High School
Anaheim, CA05.2016
Skills
- Front Desk Operations
- Microsoft Office
- Client Relationship Building
- Schedule Coordination
- Chart Updating
Timeline
Phlebotomy Intern
Neuroscience Research Center
05.2025 - Current
Server
Red Robin
05.2024 - Current
Expo/Server
Craft By Smoke & Fire
08.2022 - 05.2024
Care Coordinator
Dental Views
04.2022 - 05.2024
Concierge
Kirkwood Orange
02.2019 - 11.2022
Cashier
Panda Express
10.2015 - 05.2020
Phlebotomy
US Colleges
High School Diploma -
Loara High School
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