Summary
Overview
Work History
Education
Skills
References
Languages
Websites
Timeline
Generic

Ruby Ramirez

North Richland Hills,TX

Summary

Driven by a growth mindset and goal orientation, I excelled at Gartner, managing 40 key accounts and fostering effective partnerships, ensuring high renewal rates. My resilience and active listening skills contributed to closing over 40 transactions monthly at DIA Financial, showcasing my ability to deliver exceptional results and continuous learning in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Client Success Associate

Gartner
Irving, TX
07.2023 - Current
  • Developed trustworthy connections with clients, opening the door to engage in conversation with clients to better understand their needs, resolve issues, and meet deadlines.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services while maintaining a positive and collaborative environment.
  • Maintained detailed records of client interactions and comments for future reference, while also providing a detailed follow-up after each client interaction.
  • Leverage expertise to manage 40 accounts, providing tailored solutions and exceptional service to ensure high renewal rates within the banking, finance, and insurance industries.

Mortgage Loan Processor Assistant

DIA Financial, LLC
Hurst, TX
05.2021 - 01.2023
  • Liaised between borrowers and realtors, title companies and loan company management. Closing over 40 successful transactions a month.
  • Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
  • Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.

Escrow Assistant

Simplified Title Company, LLC
Hurst, TX
02.2021 - 05.2021
  • Open incoming files within 24 hours of receiving purchase agreements. Verified ownership, transaction information and dividend distribution instructions to conform with governmental regulations.
  • Prepared documents for closing, handled disbursement with ACH wiring, followed-up on escrow transactions.
  • Analyzed and interpreted legal documents. Notarized and would electronically record documents that would require recording.

Education

Bachelor of Arts - Psychology

The University of Texas At Arlington
Arlington, TX
05-2022

Skills

  • Active listening
  • Resilience
  • Effective partnerships
  • Compelling Communication
  • Continuous learning
  • Growth mindset
  • Goal-oriented
  • Adaptive and responsive

References

References available upon request.

Languages

Spanish
Professional

Timeline

Client Success Associate

Gartner
07.2023 - Current

Mortgage Loan Processor Assistant

DIA Financial, LLC
05.2021 - 01.2023

Escrow Assistant

Simplified Title Company, LLC
02.2021 - 05.2021

Bachelor of Arts - Psychology

The University of Texas At Arlington

Similar Profiles

CREATE PROFILE
Ruby Ramirez