Ruby Robison
Seguin
Summary
Dedicated and dependable professional with extensive experience as a Rural Mail Carrier at USPS. Proven ability in route planning and mail distribution, achieving high accuracy in deliveries. Skilled in safe driving and customer relationship management, consistently enhancing customer satisfaction through exceptional service and attention to detail.
Overview
19
19
years of professional experience
Work History
Rural Mail Carrier
USPS
11.2005 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
Newspaper Carrier
Hot Springs Newspaper
03.2012 - 01.2016
- Assembled and bagged newspapers prior to delivery.
- Delivered newspapers and flyers to about Number homes daily.
- Maintained punctual delivery times for consistent customer service experience.
- Distributed papers in various weather conditions during early morning.
- Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
- Built strong relationships with customers, addressing concerns and resolving issues promptly.
- Provided exceptional customer service, responding promptly to inquiries or requests from clients.
- Handled distribution-related tasks such as sorting, bundling, and labeling newspapers accurately for efficient delivery.
- Increased customer satisfaction by delivering newspapers in a timely and accurate manner.
- Ensured safe driving practices while navigating various weather conditions and road situations.
- Maintained up-to-date records of delivery routes and customer information.
Education
Bachelor Of Business Science - History
McLennan Community College
Waco, TX10.2004
Skills
- Dependability
- Load balancing
- Prioritization
- Observation
- Route planning
- Mail distribution
- Package handling
- Weather preparedness
- Safe driving
- Attention to detail
- Route navigation
Timeline
Newspaper Carrier
Hot Springs Newspaper
03.2012 - 01.2016
Rural Mail Carrier
USPS
11.2005 - Current
Bachelor Of Business Science - History
McLennan Community College
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