Ruby Ruiz
Ridgefield
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Club America Evergreen Field Representative
Turning Point USA
Ridgefield, WA
07.2024 - Current
- Managed field operations to ensure compliance with company standards and regulations.
- Developed and implemented strategies to improve student engagement and satisfaction.
- Collaborated with cross-functional teams to optimize workflow and enhance product offerings.
- Led initiatives aimed at increasing efficiency in service delivery across multiple chapters.
- Monitored performance metrics to track progress toward organizational goals and objectives.
- Completed paperwork in full, on time, and with high accuracy.
- Assisted in training new team members, resulting in increased productivity and overall team performance.
- Boosted morale among field representatives by demonstrating exceptional leadership skills and fostering a positive work environment.
- Maintained detailed records of student interactions, ensuring accurate data collection for future reference and reporting purposes.
- Improved territory coverage by strategically planning and efficiently executing daily tasks.
- Adapted quickly to changing market conditions, adjusting strategies as needed to achieve desired results.
- Traveled throughout assigned territory to leverage leads and visit existing chapters.
- Maintained responsibility for 60+ chapters within assigned territory, consistently touching base to assess needs and satisfaction.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
Customer Service Representative
Total Merchant Concepts
Vancouver, WA
03.2023 - 07.2024
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction.
- Trained and mentored new team members on customer service protocols and best practices.
- Implemented process improvements that streamlined issue resolution times, increasing operational efficiency.
- Analyzed customer feedback to identify trends, informing product development and service enhancements.
- Developed training materials and resources to ensure consistent service delivery across the team.
- Collaborated with cross-functional teams to address complex customer issues effectively and promptly.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Operations Assistant
Roukan Technologies
Camas, WA
01.2019 - 06.2024
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Recorded expenses and maintained accounting records.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Provided clerical support to company employees by copying, faxing and filing documents.
Phone Banker
Freedom Foundation
09.2022 - 10.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Met customer call guidelines for service levels, handle time and productivity.
Campaign Intern
Rey Reynolds For Clark County Sheriff
02.2022 - 11.2022
- Engaged with supporters, potential supporters and opponents via online platforms.
- Responded to comments, posts and questions from various channels.
- Helped clients develop social media pages to promote campaign.
- Managed administrative logistics of events planning and event booking.
Campaign Intern
Heidi St. John For Congress
02.2022 - 08.2022
- Assisted with design of print materials such as flyers and ads by producing basic layouts, selecting colors and tracking down appropriate images.
- Used Canva to create images and layouts for multiple projects.
- Used Canva to develop product mockups and prototype designs.
Barista
The Raft At FPHRC
09.2021 - 06.2022
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Mathematics Teacher
Firmly Planted Homeschool Resource Center
09.2021 - 06.2022
- Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
- Prepared and implemented lesson plans covering required course topics.
- Provided meaningful math instruction to improve math skills of children.
- Scheduled appointments with parents to discuss student progress and classroom behavior.
Mother's Helper
Rhawnie Miller
05.2021 - 12.2021
- Helped children complete homework assignments and school projects.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Made healthy snacks and meals for 6 children.
- Developed games and activities using arts and crafts to support learning and verbal skills.
Education
High School Diploma -
Homeschool
Camas, WA06.2022
Skills
- Flexible and Adaptable
- Decision Making
- Problem-Solving
- Dependable and Responsible
- Teamwork and Collaboration
- Data Entry
Affiliations
Young Conservative Americans for Liberty - President and Co-Founder
October 2021 - Present
- Facilitated meetings using Robert's Rules of Order
- Prepared meeting agendas
- Recruited new members
- Assisted in development of organizational business plan
- Scheduled guest speakers for meetings
Timeline
Club America Evergreen Field Representative
Turning Point USA
07.2024 - Current
Customer Service Representative
Total Merchant Concepts
03.2023 - 07.2024
Phone Banker
Freedom Foundation
09.2022 - 10.2023
Campaign Intern
Rey Reynolds For Clark County Sheriff
02.2022 - 11.2022
Campaign Intern
Heidi St. John For Congress
02.2022 - 08.2022
Barista
The Raft At FPHRC
09.2021 - 06.2022
Mathematics Teacher
Firmly Planted Homeschool Resource Center
09.2021 - 06.2022
Mother's Helper
Rhawnie Miller
05.2021 - 12.2021
Operations Assistant
Roukan Technologies
01.2019 - 06.2024
High School Diploma -
Homeschool
Volunteer Experience
- Volunteer - Flashlove
community outreach and cleanup
Skills
- Written Communication
- Organization and Time Management
- Online Systems