Ruby Sifuentes
El Paso,TX
Summary
Criminal justice graduate and experienced customer service associate seeking a career opportunity where educational background and learned skills can be applied for advancement opportunities while making a significant contribution for organizational development.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Dicks Sporting Goods
07.2021 - Current
- Greeted customers and assisted with product selections, customer concerns and questions
- Assisted customers with fitting room requests
- Maintained cleanliness and organization of sales floor by displaying a presentable environment such as reorganizing products, arranging merchandise by size and color
- Changed layout of sales floor when necessary
- Operated the cash register to perform exchanges, returns, complete purchases and join rewards program
- Organized and stocked merchandise on sales floor on received shipment days
- Conducted order fulfillment of online orders and packaged orders
Intern
West Texas Anti-Gang Center
08.2022 - 05.2023
- Received day to day tasks and responsibilities from supervisor
- Assisted with product inventory
- Networked with varying law enforcement agencies to learn about career duties and opportunities
- Helped with the maintenance of the TAG website by updating information on news articles
- Performed administrative duties such as printing documents, making copies, laminating documents and storing office supplies
- Sorted, organized and stored files in proper filing system
- Attended intelligence meetings to gain knowledge
Retail Shift Leader
Dollar General
02.2020 - 07.2021
- Maintained cleanliness of store, including aisles and register area
- Stocked merchandise on sales floor on received shipment days
- Operated the cash register to perform exchanges, returns, cancellation of transactions, and complete purchases
- Built customer loyalty by engaging in friendly conversation to deliver excellent service experience
- Prepared bank deposit and change fund for opening store manager at every closing shift
- Trained new hires
- Collected donation's towards company's literacy foundation
Seasonal Brand Representative
Hollister Co.
11.2019 - 06.2020
- Engaged in conversation with customers to fulfill needs
- Maintained cleanliness and appearance of sales floor by arranging clothing
- Assisted with cash register operations to complete purchases
- Increased brand awareness by answering customer's questions regarding promotions and rewards membership
Education
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
El Paso, TX05.2023
High School Diploma -
Stephen F. Austin High School
El Paso, TX06.2017
Skills
- Bilingual: English and Spanish speaker
- Positive customer engagement
- Fast learner
- Detail-oriented
- Collaborative team member
- Proficient in Microsoft Word, Excel, and PowerPoint
Additional Information
Extracurricular Activities
- Graduated UTEP FBI Student Academy in April 2022
- Accepted into the University of Texas at El Paso Mentorship for the District Attorney's Office from December 2021 to April 2022
Timeline
Intern
West Texas Anti-Gang Center
08.2022 - 05.2023
Retail Sales Associate
Dicks Sporting Goods
07.2021 - Current
Retail Shift Leader
Dollar General
02.2020 - 07.2021
Seasonal Brand Representative
Hollister Co.
11.2019 - 06.2020
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
High School Diploma -
Stephen F. Austin High School
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