Ruby Trujillo
Aberdeen,MD
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Outbound Operations Supervisor
Wayfair
02.2024 - 02.2025
- Oversaw daily operations across all departments to ensure compliance with company policies and procedures
- Cultivated a safety-conscious environment by implementing safety audits and accountability measures achieving a 95% building safety metric and reducing workplace injuries
- Proactively analyzed operational needs and made informed decisions to optimize processes, minimize gap time to under 15 minutes per associate and meet CPTs while ensuring a positive employee experience
- Controlled building audits, KPI management and inventory control
- Collaborate with FedEx to manage vehicle schedules and maintain accurate shipping records, on time pick ups and a healthy trailer pool Identified talent for hiring and onboarding
- Enforced proper PPE compliance and documented incidents in Gensuite
- Conducted employee training sessions and safety observations leading to 1 supervisor and 2 lead promotions through quality development and 1:1s
- Spearheaded strategic continuous improvement project resulting in a 10% increase in YTD jackpot metric goal attainment ( from 85% to 95%).
- Partnered with Returns department to establish community outreach donations ( in kind donations of $39,000 YTD)
- Organized monthly employee engagement events to enhance employee experience and reduce attrition to 8%
Team Lead
Stanley Black and Decker
08.2021 - 02.2024
- Managed international order audits to reduce workload and maintain oversight
- Drove the completion of high priority orders
- Clearly communicated root causes and corrective actions when performance targets were not met
- Oversaw daily labor plans to optimize staffing and control costs
- Collaborated with transportation to arrange pickups aligned with staffing capacity
- Directed and coordinated production to maximize profitability
- Managed operations to meet daily shipping targets for orders and trucks
- Generated daily workload reports to monitor progress and identify areas for improvement
Customer Service Lead
Biglots
02.2019 - 08.2021
- Provide leadership and clear direction to all associates
- Participate in all customer service aspects and act as primary manager on duty
- Utilize company tools to analyze metrics and make plans to reach goal every quarter
- Investigate and resolve accounting, service and delivery concerns.
- Develope highly empathetic client relationships and earn reputation for exceeding service standard goals.
Front Desk Receptionist
Absolute Chiropractic & Rehab
05.2016 - 02.2019
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Fax and scan referrals
- Request LOP and Medical Records
- Manage over 25 phone calls, emails and faxes per day, addressing patient inquiries
- Maintain front desk neat and clean at all times
- Established excellent relationship with patients, employees and liaisons
- Performed multiple task through out day
Education
High School Diploma -
Haltom Highschool
Texas05-2012
Skills
- Detail oriented
- Resourcefulness
- Collaborate effectively
- Emotional Intelligence
- Adaptability and flexibility
- Supply Chain Management
- Employee engagement
- Problem solving abilities
- Workload prioritization
- Staff training and development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Outbound Operations Supervisor
Wayfair
02.2024 - 02.2025
Team Lead
Stanley Black and Decker
08.2021 - 02.2024
Customer Service Lead
Biglots
02.2019 - 08.2021
Front Desk Receptionist
Absolute Chiropractic & Rehab
05.2016 - 02.2019
High School Diploma -
Haltom Highschool
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