Ruby Ulloa

Miami,FL

Overview

years of professional experience

Work History

Employee Benefits Counselor / Implementation & Enrollment Specialist

ADP

05.2018 - Current

BenefitMall, Employee Navigator, Unum, Mutual of Omaha, Best Enrollments, TBC,
Guardian Life, Cigna, Lincoln Financial, MetLife, UnitedHealth, Colonial, Combined, EOI, Best
Enrollments, ADP, USI, AON Hewitt and more
Ability to manage all assigned presentations, benefit & health fairs, Q & A sessions, and one on one meetings for Insurance carriers, Brokers, HR including TPA’s
Created and prepared presentations, enrollment reports, spreadsheets
Responsible for distribution/logistics coordination of brochures, employee packets, presentation of products for their client groups
Identify business opportunity for future products, at Implementation, special enrollments and/or
OE
Work accounts ranging from 10-5000 employees, for Fully, Level Funded and and Self-
Funded groups
Specialize in employee engagement, participation, and quantifiable relevant to specific team or enrollment
Internally work with Account Managers and Sales Teams to ensure complete success with client
Work as the liaison between employer groups, brokers, TPA’s, insurance carriers to ensure proper enrollment execution
Identify market trends to cross sell benefits
Perform with a determination to exceed membership engagement goals
Assist HRBPs, Benefits Managers, Plan
Sponsors, CFO’s, Brokers, Carrier with Implementation and/or Enrollment life cycle
Conduct paper, face to face, electronic, virtual, call center, and phone benefits enrollment
Benefits communication in English and Spanish, in person, one on one, to groups onsite, virtually, pre-recorded, Brainshark
Create flyers, videos, Brainshark, and newsletters prior to enrollments
Travel throughout the United States as needed
Create my own Benefits communication videos to promote Health & Wellness with other peers and professionals in HR and Risk Management
Superior knowledge of Group Medical, Dental, Vision, Supplemental/Voluntary, Spending
Accounts, 401k, 403b, EAP, Wellness, and other benefits.

Benefits Life Cycle Manager

ADP TotalSource/Randstad Technologies

12.2015 - 05.2018

Provided account managing services and education for Client and WSE on organizations' benefit offerings
Worked with the ADP TotalSource Benefits Department and brokers to answer questions and resolve enrollment issues
Established Benefits Plan education and delivery for clients during the onboarding process, as well as the Open Enrollment WSE enrollment meetings that capitalizes on the Value Proposition for the WSE on behalf of the client
Prepared Implementation and OE presentation decks
Partnered internally to drive ADP Benefit Product (i.e., Medical, Dental, Vision, Spending,
Disability, Life, Voluntary, Health Advocacy) Penetration
Partnered with HRBP to assist in addressing Benefit-related situations where the LCM can deliver training to mitigate/reduce risk.

Education

Associates - Communication

Miami Dade College

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Wharton School of Business, CEBS University of Pennsylvania

Skills

Fully BilingualCEBS - CurrentAbility to interact with several types of internal and external clients, and persons from a broadCultural spectrumProminent level of energy and must have the ability to work cooperatively, with excellentOrganizational skills, and be creative and motivatingFull understanding of HR practices and be able to speak to how benefits play a role in attractingAnd retaining talentHealth and Welfare Benefit plans, compliance, and regulations expertSuperb presentation skills, present material in a confident, clear, concise, and professionalMannerExperience in a consulting, education, or corporate type environmentAccount/Client management and engagement experienceProficient inMS Office Suite; Outlook, Excel, Word, Microsoft Teams, Access andPowerPoint, Zoom, BlueJean

Timeline