Ruby Wright
Houston
Summary
Dynamic professional with a proven track record at Harris County, adept in risk assessment and conflict resolution. Excelled in enhancing public safety and reducing recidivism rates through meticulous supervision and effective team support. Skilled in remote work and client relationships, demonstrating significant achievements in rehabilitation outcomes and stakeholder satisfaction.
Overview
27
27
years of professional experience
Work History
Remote Customer
Liveops
02.2017 - 04.2024
- Enhanced team communication by scheduling regular meetings, preparing agendas, and taking detailed minutes.
- Provided exceptional support to project leads through daily communication, follow-up on action items, and proactive problemsolving.
- Managed procurement processes by creating purchase orders, obtaining approvals when required, following up with suppliers to ensure timely delivery.
- Ensured consistent application of company policies, procedures, templates, tools throughout each stage of the project lifecycle.
Airport Communication Officer
Houston Airport Systems
11.2003 - 06.2014
- Maintain professionalism while following airport policies and procedures; Manage reports, email, and emergency protocols during different shifts;
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed-through on all critical inter-departmental escalations and alerts, and security breaches.
- Trained new personnel regarding company operations, policies and services.
- Used computers and software, phones, fax and email to compile reports and maintain monthly data bases.
Harris County Supervision Officer
Harris County
05.2008 - 11.2009
- Managed a diverse caseload of probationers and parolees, ensuring adherence to state regulations while prioritizing individualized needs assessment and intervention planning.
- Improved communication with community partners, streamlining the referral process for offenders in need of specialized services.
- Facilitated offender reintegration into society through job placement assistance and vocational training programs, increasing employment rates among supervised individuals.
- Enhanced offender rehabilitation by implementing evidence-based practices and tailored supervision strategies.
- Ensured public safety by conducting thorough risk assessments and promptly responding to violations of supervision conditions.
- Provided ongoing support to offenders as they navigated challenges related to reentry into society, serving as a key resource for accessing necessary services and maintaining compliance with supervision requirements.
- Developed strong relationships with local law enforcement agencies to enhance collaboration efforts in monitoring high-risk offenders effectively.
- Collected, arranged, and input information into database system.
- Reduced recidivism rates by closely monitoring offenders and addressing their individual needs through targeted interventions.
- Optimized case management efficiency by maintaining accurate records and utilizing advanced technology tools for tracking progress.
Harris County Parole Officer
Harris County
07.1997 - 06.1998
- Managed high-risk cases with exceptional care and vigilance, minimizing potential threats to public safety.
- Testified in court proceedings as an expert witness on behalf of assigned caseloads, providing valuable information for judicial decisions.
- Collaborated with law enforcement agencies to apprehend violators, leading to a significant decrease in recidivism rates.
- Enhanced public safety by effectively supervising and monitoring parolees'' activities and compliance with court-ordered conditions.
- Conducted regular field visits to verify compliance with curfew restrictions and other court-ordered conditions.
- Conducted thorough pre-release investigations, ensuring seamless transition from incarceration to community reintegration.
- Developed comprehensive case plans for parolees, resulting in improved rehabilitation outcomes.
- Maintained accurate records of client interactions and progress updates, supporting data-driven decision-making processes.
- Served as a liaison between parolees and treatment providers to ensure adherence to program requirements.
- Provided crisis intervention services to parolees and their families, contributing to a stable home environment during the reentry process.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Developed case reports detailing inmate history and likelihood of committing another crime.
- Conducted preliminary interviews for U.S. Parole Commission.
Education
Bachelor of Science - Education
University of Houston, DT
Houston, TX05-1996
Associate of Applied Science - General Studies
Houston Community College
Houston, TX05-1990
Skills
- Remote work experience
- Client relationships
- Task prioritization
- Team support
- Risk assessment
- Conflict resolution
- Detail-oriented
- Teamwork
- Customer service
- Time management
- Problem-solving
Timeline
Remote Customer
Liveops
02.2017 - 04.2024
Harris County Supervision Officer
Harris County
05.2008 - 11.2009
Airport Communication Officer
Houston Airport Systems
11.2003 - 06.2014
Harris County Parole Officer
Harris County
07.1997 - 06.1998
Bachelor of Science - Education
University of Houston, DT
Associate of Applied Science - General Studies
Houston Community College
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