Ruby Zamora
San Antonio,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
6
6
years of professional experience
Work History
Fraud Team Lead
Conduent
San Antonio, TX
10.2023 - Current
- Evaluated data to identify suspicious patterns or anomalies that may indicate potential fraud.
- Mentored and coached agents to ensure successful performance.
- Supervise the daily work of agents to ensure work prioritization and quality.
CDS/Fraud Agent
Conduent
San Antonio, TX
02.2023 - 10.2023
- Provided customer service to cardholders regarding debit card disputes and chargebacks
- Responded promptly and professionally to customer inquiries regarding their account status that have suspicious activities and potential frauds.
Customer Service Associate/ Representation Team
Walmart
Eagle River, AK
- 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responsible for organizing and setting up new MOD's throughout the store daily and ensuring shelves are stocked and organized first thing in the morning.
Customer Service Associate
Target
Anchorage, AK
06.2019 - 06.2021
- Collaborated with co-workers, managers, and vendors to ensure smooth business operations
- Provided outstanding service to new and long-lasting customers by attending closely to concerns and developing solutions.
Sales Floor Associate
Plato's Closet
San Antonio, TX
08.2018 - 01.2019
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Cashier/Kitchen Assistant
Bill Miller BBQ
San Antonio, TX
04.2018 - 07.2018
- Operated cash register, collected payments, and provided accurate change
- Handled large amounts of cash and balanced cash drawer daily within prescribed guidelines.
Education
High School Diploma -
Thomas Edison High School
01.2017
Skills
- Customer Service
- Time management
- Adaptability
- Teamwork
Languages
Spanish
Native/ Bilingual
Timeline
Fraud Team Lead
Conduent
10.2023 - Current
CDS/Fraud Agent
Conduent
02.2023 - 10.2023
Customer Service Associate
Target
06.2019 - 06.2021
Sales Floor Associate
Plato's Closet
08.2018 - 01.2019
Cashier/Kitchen Assistant
Bill Miller BBQ
04.2018 - 07.2018
Customer Service Associate/ Representation Team
Walmart
- 06.2022
High School Diploma -
Thomas Edison High School
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