RUCHI MAHAJAN

Work History

Williams Sonoma

03.2022 - Current

Spearheaded vision, strategy, and roadmap to automate Omnichannel inventory receiving process for 500+ stores in US and Canada. Implemented 360-degree workflow automation. Developed inventory-receiving Android app for store devices, increasing the efficiency with a 15% reduction in average handling time; delivered $35M savings.
Upgraded 500+ stores to receive inventory with vendor barcodes on all stores systems, reduced inventory lead time by 25%; achieved savings of $45M
Optimized customer experience by upgrading in-store gift registry creation workflow to be handled by the store’s Android devices, reducing the time customers spend on in-store registry creation; improved customer NPS score by 15.
Conduct surveys to articulate and quantify the business value of product initiatives, existing product performance, and user experience.

Walmart

07.2021 - 02.2022

Collaborated with Tech leads, architects, and business partners to migrate inventory receiving system handling over 800M orders from legacy on-premises to Azure Cloud.
Defined roadmap, documented user stories, specifications, and featurescreated prototypes, and groomed backlog to deliver MVP for receiving inventory through stores’ handheld Android devices in 347+ stores in China and Mexico. Reduced 25% average shipment handling time; delivered $35M savings.
Developed Power BI dashboard to analyze and visualize defined KPIs and metrics for product performance and to make data-driven decisions for prioritizing roadmap.
Liaised with clients to better understand business needs and current market landscape
Managed product demonstrations and testimonials for performance evaluation
Coordinated design meetings and decisions with internal departments and teams
Communicated effectively with team members to deliver updates on project milestones and deadlines
Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements
Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap
Spearheaded collaborative efforts to bring products to market

DoinGud

11.2020 - 06.2021

Launched MVP for, System to interview and hire candidates by 25 non-profit organizations. Worked closely with global cross-functional teams and stakeholders.

FeedbackEmails

03.2018 - 12.2020

Led the vision and strategy for a CRM platform for Amazon merchants. Launched it on Amazon Merchant Marketplace with 1000+ monthly subscribers; with revenue of $700K.
Implemented A/B Tests and improved CSAT rate by 45%, increasing sales up to 10M.
Honed product-market fit. Conducted market research and user interviews to improve customer experience and identify trends and new product development opportunities.

Cintz LLC

03.2008 - 02.2018

Founded a B2C private label for e-commerce retail with $1.5M revenue.
Executed global business plans, analyzed product growth, and orchestrated the order management processes, resulting in the expansion to 48 independent consumer products in the US, Mexico, and Canada markets.