Ruchira Paranjpe
Summary
Results-driven Senior Support Engineer with expertise in technical troubleshooting, incident resolution, and cross-functional collaboration. Proven track record of enhancing user experience through effective problem-solving and knowledge base management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Support Engineer
SAP National Security Services
Herndon
05.2023 - Current
- Documented troubleshooting procedures and solutions in knowledge base for future reference.
- Collaborated with cross-functional teams to resolve complex customer inquiries efficiently.
- Provided technical support for software issues to enhance user experience.
- Monitored system performance and identified areas for improvement in service delivery.
Support Technician
SAP National Security Services
Herndon
11.2019 - 05.2023
- Configured user accounts, passwords, file permissions, and email accounts as needed for client use.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Provided technical support to customers via phone, email and remote access applications.
Education
Bachelor of Science - Information Technology
College of Engineering, Pune
Pune, India05-2019
Skills
- Technical troubleshooting
- System monitoring
- Incident resolution
- Cross-functional collaboration
- Knowledge base management
- Customer relationship management
- Process improvement
Certification
SuccessFactors LMS Certified Consultant
Timeline
Senior Support Engineer
SAP National Security Services
05.2023 - Current
Support Technician
SAP National Security Services
11.2019 - 05.2023
Bachelor of Science - Information Technology
College of Engineering, Pune