Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ruchita Shah

Redmond,WA

Summary

Experienced and PMP certified Agile Project Manager and Business Analyst with 10+ years of success in driving end-to-end delivery of technology, regulatory, and data-centric programs across Banking, Financial Services, Risk Management, and Data Science domains. Highly skilled in agile frameworks (Scrum, Kanban) and IT program lifecycle management. Expertise in managing program scope, budgets, operational metrics, resource planning, and financial dashboards. Adept at stakeholder communication across all levels, developing IT strategies aligned to business goals, and fostering diverse, inclusive team environments. Proficient in data platforms (cloud and on-premise), software development processes, and emerging technologies. Proven ability to lead cross-functional teams and apply data science principles to project health monitoring.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Delivery Project Manager & Business Analyst

Capco Technologies
03.2021 - 06.2024
  • Successfully managed multiple processes simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Directed the offshore testing and delivery of a Process Unity-based TPRM platform for a Global Financial Institution.
  • Built and led agile delivery pods including testers, data analysts, QA leads, and implementation engineers.
  • Orchestrated Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives; developed JIRA dashboards to track sprint progress, team velocity, and blockers for leadership reporting and strategic decision-making.
  • Coordinated with team to understand and integrate connectors and APIs with ProcessUnity and other systems, both on-premise and in the cloud
  • Developed real-time executive dashboards (Excel, Tableau) for monitoring operational metrics and issue resolution KPIs.
  • Established program communication plans and stakeholder status updates at sprint and release levels.

Agile Project Manager & Business Analyst

Capco Technologies
03.2018 - 01.2021
  • Managed full project lifecycle delivery for a Client Money Regulatory Reporting product in a Scrum Agile environment.
  • Owned and refined product backlog, wrote and prioritized user stories, and defined acceptance criteria.
  • Led sprint planning, daily standups, retrospectives, and stakeholder demos, ensuring continuous value delivery.
  • Conducted workshops with compliance, finance, and operations teams to gather and refine business requirements.
  • Built operational and program-level JIRA dashboards for velocity tracking, impediment management, and risk visibility.
  • Partnered with leadership on roadmap alignment, resource planning, and cross-team program health reporting.

Business Analyst

Capco Technologies
09.2016 - 01.2018


  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Reverse engineering the EUC, drafting the specifications and merging the business logic with the golden source.
  • Liaised between offshore development teams and global business stakeholders, ensuring traceability and solution alignment.

Project Management Office (PMO) Manager

Capco Technologies
01.2015 - 08.2016
  • Applied PMI best practices to manage multiple regulatory and derivatives programs.
  • Owned project scopes, schedules, budgets, risk logs, and RAID registers.
  • Produced regular program health reports for steering committees, senior management, and audit bodies.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Managed project budgets, resource forecasts, and cost optimization plans in collaboration with finance teams.

Endur - Developer/Technical Support Analyst

Capco Technologies
07.2010 - 05.2013
  • Established and managed delivery teams in offshore centers to support banking product implementations.
  • Developed AVS scripts and maintained Sybase databases to support reporting and dash boarding needs.
  • Streamlined support processes for increased efficiency and faster issue resolution.
  • Built automation scripts and provided operational support to Middle Office teams for trade pricing and corrections.
  • Defined end-of-day (EOD) support workflows and coordinated with Back Office, Middle Office, and Risk teams for timely issue resolution.
  • Collaborated with cross-functional teams to implement solutions that enhanced system performance.

Education

Bachelor of Science - Computer Science

Visvesvaraya Technological University
Bangalore
06-2006

Skills

  • Strategic project planning and Execution
  • Risk management
  • Budgeting and forecasting
  • Cross-functional collaboration
  • Data analysis
  • Contract development
  • Business analysis

Certification

  • PMP - Project Management Professional
  • Scrum Master Accredited Certification - Scrum Alliance

Timeline

Delivery Project Manager & Business Analyst

Capco Technologies
03.2021 - 06.2024

Agile Project Manager & Business Analyst

Capco Technologies
03.2018 - 01.2021

Business Analyst

Capco Technologies
09.2016 - 01.2018

Project Management Office (PMO) Manager

Capco Technologies
01.2015 - 08.2016

Endur - Developer/Technical Support Analyst

Capco Technologies
07.2010 - 05.2013

Bachelor of Science - Computer Science

Visvesvaraya Technological University

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Ruchita Shah