Ruchitha Goud Tigulla
Oak Park,IL
Summary
IT Support Engineer with 3+ years of experience in enterprise application support, technical troubleshooting, and IT operations. Currently providing remote IT support at Zentrix LLC after earning a Master of Science in Computer Science, with prior experience supporting enterprise applications for the London Stock Exchange Group (LSEG) at Tata Consultancy Services (TCS) using ServiceNow. Proficient in Microsoft 365, Active Directory, Amazon Web Services (AWS), Linux Shell Scripting, Python, Java, R, SQL, and enterprise IT support. Highly adaptable, with a strong willingness to learn, train in, and quickly master new technologies required to support business objectives and contribute effectively in dynamic IT environments.
Overview
5
5
years of professional experience
Work History
IT Support Engineer
Zentrix LLC
07.2026 - Current
- Provide remote technical support by diagnosing and resolving hardware, software, operating system, and network-related issues while minimizing downtime and ensuring business continuity.
- Troubleshoot Windows, macOS, and Linux systems to maintain secure, reliable, and high-performing endpoints.
- Administer Microsoft 365 and Active Directory by managing user accounts, password resets, access permissions, and account provisioning.
- Configure workstations, software applications, printers, VPN connections, and peripheral devices for remote employees.
- Document incidents, troubleshooting procedures, and technical resolutions to improve knowledge sharing and maintain accurate support records.
- Collaborate with distributed teams to resolve escalated technical issues and deliver timely, high-quality IT support.
- Assist with software deployments, operating system updates, endpoint configuration, and security best practices.
- Deliver excellent customer service by providing prompt technical assistance and clear communication throughout the support process.
IT Manager
Habrae Thai Restaurant
Illinois
03.2026 - 07.2026
- Managed day-to-day IT operations supporting POS systems, printers, Wi-Fi networks, business applications, and online ordering platforms.
- Diagnosed and resolved hardware, software, and connectivity issues to minimize operational disruptions and improve business continuity.
- Administered Uber Eats, DoorDash, and customer loyalty system integrations to ensure seamless order processing.
- Coordinated with third-party vendors for hardware installation, maintenance, and technical troubleshooting.
- Improved technology infrastructure and system reliability to support efficient restaurant operations.
Assistant Systems Engineer
Tata Consultancy Services (TCS)
08.2021 - 01.2023
- Supported enterprise applications and Linux-based production environments for the London Stock Exchange Group (LSEG) within the Banking, Financial Services, and Insurance (BFSI) domain.
- Managed incidents, service requests, and technical support tickets using ServiceNow while consistently meeting Service Level Agreements (SLAs).
- Utilized Linux shell scripting and command-line utilities to perform application support, log analysis, monitoring, and troubleshooting in production environments.
- Investigated application and infrastructure issues, performed root cause analysis, and collaborated with global teams to restore production services.
- Delivered technical support for enterprise applications while maintaining system availability and operational reliability.
- Created technical documentation and maintained knowledge articles to improve incident resolution and team productivity.
- Worked within Agile support teams to streamline operational processes and enhance customer satisfaction.
- Supported enterprise applications and Linux-based production environments for the London Stock Exchange Group (LSEG) within the Banking, Financial Services, and Insurance (BFSI) domain.
Education
Master of Science - Computer Science
Roosevelt University
ChicagoBachelor of Technology - Computer Science & Engineering
Swami Vivekananda Institute of Technology (SVIT)
Hyderabad, IndiaSkills
- Technical Support
- ServiceNow
- Microsoft 365
- Active Directory
- IT Service Management (ITSM)
- Incident Management
- End-User Support
- Enterprise Application Support
- Hardware and Software Troubleshooting
- Windows
- MacOS
- Linux
- Linux Shell Scripting
- VPN Support
- Remote Desktop Support
- Network Troubleshooting
- Customer Service
- Problem Solving
- Agile Methodologies
- Amazon Web Services (AWS)
- Service Request Management
- Python
- Java
- JavaScript
- R
- SQL
- HTML5
- CSS3
- MySQL
- MongoDB
- NoSQL
- Git
- GitHub
- Jira
- Visual Studio Code
- RStudio
- Software Development Life Cycle (SDLC)
Languages
- English, Fluent
- Telugu, Native
- Hindi, Professional
Projects
- English, Fluent
- Telugu, Native
- Hindi, Professional
Timeline
IT Support Engineer
Zentrix LLC
07.2026 - Current
IT Manager
Habrae Thai Restaurant
03.2026 - 07.2026
Assistant Systems Engineer
Tata Consultancy Services (TCS)
08.2021 - 01.2023
Master of Science - Computer Science
Roosevelt University
Bachelor of Technology - Computer Science & Engineering
Swami Vivekananda Institute of Technology (SVIT)