Rudolf Schoessow II

• Implemented innovative training programs aimed at continuously improving the skills set of the entire sales force to remain ahead of competitors in the marketplace.
• Elevated brand awareness through the creation of effective marketing campaigns showcasing product offerings and benefits.
• Conducted regular market research analysis to stay current on industry trends and competitor activities for strategic decision-making purposes.
• Delivered presentations at industry conferences/events demonstrating thought leadership capabilities and raising company profile among potential partners/clients alike.
• Spearheaded efforts to penetrate previously untapped markets by leveraging knowledge of consumer needs/preferences along with targeted promotional tactics.
• Built an extensive pipeline of potential deals by actively seeking out new business opportunities and engaging in proactive outreach efforts.
• Negotiated contracts with key clients, securing long-term partnerships and driving consistent revenue growth.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Coordinated with other departments to maintain streamlined and productive workflow.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Negotiated with vendors to secure best prices for parts and supplies.
• Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
• Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.

• Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
• Provided on-the-job training to newly hired workers and team members.
• Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
• Reduced equipment downtime by troubleshooting issues and

performing timely repairs.

• Insure the chiller plant ran efficiently with no unscheduled down time.
• Accurately documented all operational data, ensuring up-to-date records for review and analysis.