Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rudolph Henry

Long Island City,NY

Summary

Results-driven Management professional with 10 years of experience in retail operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.

Overview

12
12
years of professional experience

Work History

Associate III, Retail Operations

Samsung 837
New York, NY
03.2023 - 12.2024
  • Conduct weekly cycle counts with analysis of variances for necessary inventory adjustments
  • Create and enhance back of house processes to improve accuracy and efficiency
  • Proficiently manage inventory control, including receiving shipments, organizing merchandise and replenishing products to maintain optimal store productivity
  • Assist with omni-channel order fulfillment, conducting daily audits to maintain accurate order processing and inventory integrity
  • Assist teammates with sales-processing to meet daily sales goals, providing customers with knowledgeable information on Samsung products

Field Sales Representative

Samsung
Glen Cove, NY
01.2023 - 03.2023
  • Travel within territory across 50 retailers to physically visit each location
  • Through one-to-one and group meetings, ensure all retailer sales personnel are highly knowledgeable on the unique selling points of Samsung devices
  • Ensure Samsung’s retail brand standards are maintained by regularly inspecting all Samsung branded displays and marketing materials
  • Support territory locations with customer interactions to drive sales through education and demos

Operations Manager

Samsung 837
New York, NY
10.2022 - 01.2023
  • Manage BOH and sales team, give work assignments and regularly evaluate employee performance.
  • Produce SOPs to document workplace procedures and optimize productivity through standardization.
  • Collaborate with team leaders on quality audits.
  • Analyze and control materials, supplies and equipment operational expenses.
  • Track and replenish inventory to maintain par levels.

Full Time Product Specialist

Samsung 837
New York, NY
04.2019 - 10.2022
  • Reset store displays for special events and seasonal merchandise changes.
  • Equipped the team with proper training material to host requested tours.
  • Adhered to company initiatives and achieved established goals.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Mobile Sales Representative

Best Buy
New York, NY
10.2016 - 04.2019
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide store, products and services information.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Improved overall customer purchasing experiences to promote steady revenue.

Lead Sales and Stock Associate

Levis Strauss & Co
New York, NY
11.2012 - 10.2016
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Updated product labels to reflect accurate pricing.
  • Assigned projects and distributed tasks to team members as per area of expertise.

Education

Some College (No Degree) - Video Arts And Technology

Borough of Manhattan Community College of The City University of New York
New York, NY

Skills

  • Solution minded
  • Team Leadership
  • Staff Training and Development
  • Multi-Unit Operations Management
  • Customer Service
  • Building relationships

Timeline

Associate III, Retail Operations

Samsung 837
03.2023 - 12.2024

Field Sales Representative

Samsung
01.2023 - 03.2023

Operations Manager

Samsung 837
10.2022 - 01.2023

Full Time Product Specialist

Samsung 837
04.2019 - 10.2022

Mobile Sales Representative

Best Buy
10.2016 - 04.2019

Lead Sales and Stock Associate

Levis Strauss & Co
11.2012 - 10.2016

Some College (No Degree) - Video Arts And Technology

Borough of Manhattan Community College of The City University of New York

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