Rudolph Toussant
Aurora,CO
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Lab Technician /Asset Manager
Spectrum (Charter Communication LLC)
09.2022 - 03.2024
- Experience with the following testing tools: Ixia, Spirent, Octobox/Octoscope, Keysight, Cisco Catalyst 9300, WaveTest 6, Wavetest 6e, and more
- Maintain Labs from shipping, receiving, and inventory of all tools
- Vlan assigning, making IP range for new equipment IP's for to be added for testing purposes
- Shipping, receiving, installing and maintenance of all lab equipment of multiple teams under different Directors
- Provided support and guidance to junior lab staff.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Experience in project management.
- Manage all asset for 5 teams including but not limited to, phones, laptop, on Microsoft 365, Excel, and other application.
- Oversaw items in inventory and reordered before supplies diminished.
- Tracked inventory by initialing, dating, and noting times of collection.
- Maintained documentation on tests performed in lab.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
Sr Configuration Lab Technician/Specialist
Lumen
01.2019 - 09.2022
- Utilized Tera Term software to ensure previous customer data is cleaned off routers and switches for customers and companies
- Performed various quality testing techniques to ensure routers, switches, and phone devices are in good condition to be resold
- Configured Polycom, Cisco phones, Adtran routers and switches are accurately provisioned with correct address and start up, gpon and mtu configuration from CenturyLink/Lumen network
- Performed debriefings, closing, assigning, and using information for completing orders routers, switches, and phones using Oracle
- Maintained a clean work environment and communicated with team members to meet goals in a timely fashion
- Senior CPE configuration for lumen team
- Lead for Sherwin Williams project, includes but not limit to training, learning, and configuring Meraki for Sherwin Williams stores.
Inbound Customer Service Representative
Quality Care Resource Center
07.2018 - 12.2018
- Answer all incoming calls from customers for all inquiries on the rent-to-own products and services
- Analyze all customer issues and assist to resolve within required timeframe
- Coordinate with customers and ensure appropriate questioning to identify issues
- Maintain knowledge on all customer requirements and provide appropriate solutions.
Lab Technician/Cable/Technical Installer
Viasat
10.2017 - 07.2018
- Provided strong technical support regarding network systems, the installation of networks and maintained the network
- Completed IP released and configured routers according to spec and procedures
- Helped to resolve complex network problems which involved power, network hardware and software, lines, modems and terminals
- Utilized software and hardware tools to identify and diagnose network status and problems
- Conducted complex network monitoring installations and maintenance activities
- Resolved end user tickets in a timely manner
- Installed, maintained, and repaired residential and commercial cable television and internet services
- Inspected cable wires, laying ground cable wire, repairing poles and towers.
Traffic Engineer/Signal Technician
Paonia
07.2017 - 10.2017
- Analyze engineering test data, collect scientific or technical data, designs, or preliminary specifications
- Determine specifications, compute production, construction, or installation specifications.
Traffic Engineer
City of Baton Rouge
06.2014 - 07.2017
- Analyze engineering test data, collect scientific or technical data, designs, or preliminary specifications
- Determine specifications, compute production, construction, or installation specifications.
Pipefitter Helper
RCI
07.2012 - 03.2013
- Oversaw blueprints, technical drawings read blueprints, specifications, and adhere to safety procedures
- Cut, bend, or thread pipe for gas, air, hydraulic, or water lines and lay out piping systems.
Order Filler
Schneider P&P
12.2011 - 07.2012
- Prepared orders and scanned products for trucks to ship out.
Forklift Operator
Bayou Coating, LLC
12.2010 - 05.2011
- Scanned, tagged, and prepped pipes for shipping
Education
Process Technology - Process Information
Remington College
Baton Rouge, LA07.2016
Skills
- LAN, Voip, Wan, TCP/IP, Networking, Network monitoring, Lan
- Scripting, Computer Skills
- Detail oriented, Public Speaking, Organized, Punctuality
- Excellent Customer Service Skills
- Multitasking Capable Software & Systems
- Adtran Configuration
- Recruitment/Training, Team Leader
- Microsoft Office 365, Excel
- Diagnosing and troubleshoot hardware issues
- Storage & Network hardware
- Software troubleshooting
- Schematics TECHNICAL SKILLS
- Discord
- Laboratory experience
- Ability to work diligently and alone without supervision
- Experience Forklift Operator
- Computer hardware support
- Adobe products
- Project management
- Experience with Meraki
- Problem-Solving and Reasoning Skills
- Microsoft Office Suite (2003, 2007, 2010, 2013, 2016 and 365)
- 5G
- Management
- Oracle
- Ability to perform upgrades and maintenance support
- Cabling
- Hardware
- Inventory Oversight
Assessments
- Mechanical knowledge, Proficient, 07/01/24, Understanding and applying mechanical concepts and processes
- Basic maintenance and repair, Proficient, 08/01/24, Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
- Technical support, Proficient, 03/01/24, Performing software, hardware, and network operations
- Work style: Reliability, Proficient, 07/01/24, Tendency to be reliable, dependable, and act with integrity at work
- Technical support: Customer situations, Proficient, 08/01/24, Responding to technical support situations with sensitivity
Timeline
Lab Technician /Asset Manager
Spectrum (Charter Communication LLC)
09.2022 - 03.2024
Sr Configuration Lab Technician/Specialist
Lumen
01.2019 - 09.2022
Inbound Customer Service Representative
Quality Care Resource Center
07.2018 - 12.2018
Lab Technician/Cable/Technical Installer
Viasat
10.2017 - 07.2018
Traffic Engineer/Signal Technician
Paonia
07.2017 - 10.2017
Traffic Engineer
City of Baton Rouge
06.2014 - 07.2017
Pipefitter Helper
RCI
07.2012 - 03.2013
Order Filler
Schneider P&P
12.2011 - 07.2012
Forklift Operator
Bayou Coating, LLC
12.2010 - 05.2011
Process Technology - Process Information
Remington College
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