Rudy Coronado
El Mirage,AZ
Summary
Dynamic professional with a proven track record at Goodwill Store 89, excelling in customer service and conflict resolution. Demonstrated leadership in training staff and enhancing store profitability through effective inventory management. Skilled in preparing reports and maintaining workplace safety, consistently delivering exceptional results in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Donation Associate
Goodwill Store 89
Sun City, AZ
01.2025 - 11.2025
- Assisted with inventory management by maintaining accurate stock levels and organizing products.
- Supported customers by addressing inquiries and promptly resolving issues.
- Collaborated with team members to uphold store cleanliness and maintain visual merchandising standards.
- Aided in training new staff on operational procedures and customer engagement techniques.
- Participated in sorting donations to categorize items for resale and enhance store profitability.
- Contributed to implementing safety protocols to create a secure shopping environment for customers and staff.
- Helped increase customer satisfaction by effectively resolving complex issues and delivering exceptional service.
- Built strong relationships with key clients to promote high levels of satisfaction.
Security Officer
Dysart Unified School
Surprise, AZ
03.2019 - 12.2024
- Monitored campus activities to ensure safety and compliance with school policies.
- Responded promptly to incidents, providing immediate assistance and de-escalating conflicts.
- Conducted security assessments, identifying vulnerabilities and implementing corrective measures.
- Collaborated with law enforcement and emergency services during critical situations.
- Developed incident reports, documenting events for future reference and action plans.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Field Technician
Dysart Unified School District
Surprise, AZ
08.2012 - 08.2019
- Installed and maintained educational technology systems across multiple school campuses.
- Conducted troubleshooting and repairs on audio-visual equipment to ensure optimal functionality.
- Collaborated with staff to train users on new technology tools and resources.
- Implemented preventative maintenance schedules to enhance equipment reliability and longevity.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Communicated with customers to provide updates, gather information and resolve issues.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Utilized safety practices with no complaints or accidents.
- Provided exceptional customer service, resolving inquiries and technical issues swiftly.
- Worked with diverse types of weather and ground conditions.
- Tested systems, noting issues and completing preventive maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
School Crossing Guard
Dysart Unified School District
Surprise, AZ
03.2012 - 08.2012
- Monitored traffic patterns to ensure safe passage for students crossing streets.
- Communicated effectively with children and parents regarding safety protocols.
- Assisted in maintaining a safe environment during peak school hours.
- Collaborated with school officials to address safety concerns and enhance procedures.
- Implemented best practices to improve crosswalk visibility and student awareness.
- Coordinated with local law enforcement to reinforce community safety initiatives.
- Evaluated crossing guard operations to identify areas for process enhancement.
- Demonstrated strong problem-solving skills by addressing unexpected situations or conflicts arising during daily duties effectively.
- Adapted swiftly to changing weather conditions, adjusting guarding strategies accordingly to maintain optimal student protection at all times.
- Monitored pedestrian activity around construction sites or detours near the school facility, ensuring safe passage for all students.
- Maintained a safe environment for students with consistent enforcement of school zone speed limits and traffic rules.
- Assisted special needs students in navigating crosswalks, providing additional support as needed for their safety and mobility requirements.
- Improved overall crossing efficiency by effectively communicating with students, parents, and drivers.
- Reported on-campus vehicle infractions to school administration.
- Protected safety of students by identifying potential conflicts and working collaboratively with community resource networks to diffuse situations.
- Ensured student safety by diligently monitoring crosswalks and traffic during arrival and dismissal times.
- Contacted school principals to report children not adhering to safe crossing protocols or refusing to follow directions.
- Used signs, hand signals and flags to control car and foot traffic conditions.
- Instructed children to safely cross streets using crosswalk and watching traffic lights.
- Withstood adverse environmental conditions.
- Communicated with school administration via radio to relay potential problems or dangers.
- Developed key relationships with both adults and children through effective communication and purposeful engagement.
- Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
- Safely assisted average of Number people per day across busy highway in adverse weather conditions and traffic conditions.
- Monitored and manipulated operations of traffic lights to report any malfunctions.
- Assisted children in safely crossing streets, attentively assessing traffic conditions and potential hazards.
- Contributed to emergency preparedness plans by participating in drills and training sessions related to campus safety protocols.
- Increased awareness of pedestrian safety by conducting presentations for students on proper crossing techniques and precautions.
- Supported accident prevention efforts by promptly reporting any observed unsafe behaviors or incidents to school administration and local authorities.
- Participated in ongoing training opportunities to stay current on best practices related to student transportation safety guidelines.
- Maintained accurate records of daily activities, including incident reports and any observed safety concerns near the school grounds.
- Upheld a professional demeanor while consistently wearing required uniform, badge, and safety equipment.
- Promoted positive relationships with students, parents, and the community through friendly interactions while on duty.
- Facilitated efficient vehicle flow near the school entrance by directing drivers according to established drop-off/pick-up procedures.
- Collaborated with school staff and local law enforcement to address specific concerns or safety issues near the school premises.
- Proactively communicated with other crossing guards within the vicinity when necessary-sharing relevant information about potential hazards or incidents that may require additional attention.
Education
High School Diploma -
Carl Hayden
Phoenix, AZ05-1983
Skills
Customer service
Time management
Attention to detail
Computer skills
Leadership qualities
Customer interaction
Workplace safety
Customer engagement
Decision-making
Courteous and professional
Flexible schedule
Preparing reports
Forklift operation
Reliable and punctual
Verbal and written communication
Public relations
Issue troubleshooting
Conflict resolution
Timeline
Donation Associate
Goodwill Store 89
01.2025 - 11.2025
Security Officer
Dysart Unified School
03.2019 - 12.2024
Field Technician
Dysart Unified School District
08.2012 - 08.2019
School Crossing Guard
Dysart Unified School District
03.2012 - 08.2012
High School Diploma -
Carl Hayden