Experienced general manager and buyer with over 27 years in the pre-owned automobile industry. Recognized for effectively addressing and resolving challenges, resulting in enhanced customer satisfaction. Adept at leveraging knowledge and expertise to drive business growth and optimize operational efficiency.
Overview
22
22
years of professional experience
Work History
Buyer
Texas Auto
02.2023 - 11.2024
Analyzed sales and inventory data to determine purchasing needs.
Collaborated with internal departments to better understand needs and determine purchasing requirements.
Collaborated with sales team to identify and fulfill customer needs.
Forecasted purchasing trends.
Provided training and guidance to junior team members on best practices in purchasing, fostering a culture of continuous improvement within the procurement department.
General Manager
Fincher’s Texas Best Auto & Truck Sales
02.2003 - 12.2022
Promoted positive customer experience through day-to-day supervision and management of pre-owned automobile dealerships.
Determined best courses of action for company based on regional market trends and demands.
Devised processes to boost long-term business success and increase profit levels.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Promoted business via social media to generate leads and maximize brand identity.
Generated and developed leads to acquire new clients.
Built loyal account base, through exceptional customer service, quality inventory, and competitive pricing of inventory.
Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Education
International Business
University of Houston
Houston, TX
Skills
Business Leadership
Business Management and Development
Business Growth and Retention
Finance and Accounting Oversight
Financial Statement Review
Inventory Tracking and Management
Price Structuring
Sales Tracking
Customer Relations
Logistics
Problem Anticipation and Resolution
CDK, DealerTrack, Rapid Recon, Route One, and V-Auto Provision Proficient