Rudy Marquez

• Installed, configured, tested, maintained and upgraded computer systems and network equipment.
• Deployed new PCs, laptops for users with OS installation and configuration of required applications, software's.
• Resolved incidents related to hardware, software applications or network connectivity issues.
• Managed user accounts, permissions and access rights in Active Directory.

.

• Provided technical support to end-users and customers via various communication channels, such as phone, email, chat, or in-person.
• Maintained detailed records of support requests, including issue descriptions, solutions provided, and follow-up actions.
• Assisted users with installing, configuring, and updating software applications, as well as diagnosing and resolving hardware problems, including issues with computers, peripherals, and network devices.

• Collaborated closely with customers and developers to produce exceptional products.
• Resolved conflicts between different stakeholders regarding implementation decisions related to deployment activities.
• Participated in daily standup meetings providing updates on progress towards project milestones related to deployments.