Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
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Rudy Odeesh

Sterling Heights,MI

Summary

CAREEROBJECTIVE Efficient professional with 4 years of experience and a proven knowledge of configuration management, desktop technology, and end user support.

Overview

3
3
Certifications
13
13
years of professional experience
1
1
year of post-secondary education

Work History

Field Service Engineer

Dynetics
Detroit, MI
10.2021 - Current
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Monitored work performance and quality to maintain standards.
  • Maintained tools and equipment, parts inventory and library of machine manuals.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Performed onsite installation, modification and maintenance of system hardware and software components

IT Technician

Trinity Health
Livonia, MI
02.2021 - 10.2022
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Configured hardware, devices and software to set up work stations for employees.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Answered and triaged requests for assistance in order to provide top-notch support.
  • Supported and maintained corporate Active Directory
  • Managed over 50 client calls per day

Desktop support analyst

HTC
Troy, MI
07.2018 - 02.2021
  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
  • Update knowledge and skills to keep up with rapid advancements in computer technology.
  • Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
  • Manage active directory, add, remove users.
  • Assisted over 40 clients daily by gaining remote access to computers and manipulating applications

Finance and Sales Manager

EXPRESS CAR SALES
Detroit, MI
02.2016 - 07.2018
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Help customers try on or fit merchandise.
  • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
  • Estimate and quote trade-in allowances.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and customer service talents
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
  • Successfully drove new product lines to increase annual profits by 30 %
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
  • Educated staff on strategies for handling difficult customers and challenging situations

Quality Control Inspector

ATCO INDUSTRIES
Sterling Heights, MI
04.2012 - 02.2018
  • Report to management about asset utilization and audit results, and recommend changes in operations and financial activities.
  • Complete documentation needed to support testing procedures including data capture forms, equipment logbooks, or inventory forms.
  • Tested and assembled more than 3000 in product per month
  • Performed visual inspections and non-destructive tests where appropriate

Education

Bachelor Degree - Computer Science

Al-Mansour College
Iraq
03.2001 - 06.2002

Skills

Desktop Technical Support

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Timeline

Field Service Engineer

Dynetics
10.2021 - Current

IT Technician

Trinity Health
02.2021 - 10.2022

Desktop support analyst

HTC
07.2018 - 02.2021

Finance and Sales Manager

EXPRESS CAR SALES
02.2016 - 07.2018

Quality Control Inspector

ATCO INDUSTRIES
04.2012 - 02.2018

Bachelor Degree - Computer Science

Al-Mansour College
03.2001 - 06.2002

Accomplishments

  • Comptia project CIW web associate.

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Rudy Odeesh