Rudy Odeesh
Sterling Heights,MI
Summary
CAREEROBJECTIVE Efficient professional with 4 years of experience and a proven knowledge of configuration management, desktop technology, and end user support.
Overview
3
3
Certifications
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Field Service Engineer
Dynetics
Detroit, MI
10.2021 - Current
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Monitored work performance and quality to maintain standards.
- Maintained tools and equipment, parts inventory and library of machine manuals.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Performed onsite installation, modification and maintenance of system hardware and software components
IT Technician
Trinity Health
Livonia, MI
02.2021 - 10.2022
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Supported and maintained corporate Active Directory
- Managed over 50 client calls per day
Desktop support analyst
HTC
Troy, MI
07.2018 - 02.2021
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Update knowledge and skills to keep up with rapid advancements in computer technology.
- Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
- Manage active directory, add, remove users.
- Assisted over 40 clients daily by gaining remote access to computers and manipulating applications
Finance and Sales Manager
EXPRESS CAR SALES
Detroit, MI
02.2016 - 07.2018
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Help customers try on or fit merchandise.
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
- Estimate and quote trade-in allowances.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and customer service talents
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Successfully drove new product lines to increase annual profits by 30 %
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
- Educated staff on strategies for handling difficult customers and challenging situations
Quality Control Inspector
ATCO INDUSTRIES
Sterling Heights, MI
04.2012 - 02.2018
- Report to management about asset utilization and audit results, and recommend changes in operations and financial activities.
- Complete documentation needed to support testing procedures including data capture forms, equipment logbooks, or inventory forms.
- Tested and assembled more than 3000 in product per month
- Performed visual inspections and non-destructive tests where appropriate
Education
Bachelor Degree - Computer Science
Al-Mansour College
Iraq 03.2001 - 06.2002
Skills
Desktop Technical Support
Mobile Device Deployment
Peripheral Repair
Technical Analysis
Security best practices
Hardware and software installation
Operating system testing
Application installations
Email account set up
Timeline
Field Service Engineer
Dynetics
10.2021 - Current
IT Technician
Trinity Health
02.2021 - 10.2022
Desktop support analyst
HTC
07.2018 - 02.2021
Finance and Sales Manager
EXPRESS CAR SALES
02.2016 - 07.2018
Quality Control Inspector
ATCO INDUSTRIES
04.2012 - 02.2018
Bachelor Degree - Computer Science
Al-Mansour College
03.2001 - 06.2002
Accomplishments
- Comptia project CIW web associate.