Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rudy Taveras

New York,NY

Summary

Multilingual and energetic leader with a proven track record at Delta Airlines, enhancing operational efficiency and team performance through strong communication, time management, and problem-solving skills. Excelled in safety awareness, customer service excellence, and mentoring teams to peak efficiency. CPR certified and expert in leadership, driving results through meticulous attention to detail, proactive team training, and a commitment to providing a positive and memorable passenger experience. Dedicated to ensuring safety, comfort, and the well-being of passengers while fostering a welcoming and professional environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Aircraft Lead Agent

Delta Airlines
11.2021 - Current
  • I oversaw and coordinated a team of two ramp agents per shift, ensuring the safe, efficient, and timely handling of aircraft and that each team member was well-prepared and equipped for their duties.
  • Managed the loading and unloading of baggage, cargo, and mail, ensuring adherence to Delta’s safety and efficiency guidelines, while coordinating with flight crews and operations control to align ground services with scheduled departure and arrival times.
  • Beyond my operational duties, I actively mentored and trained new team members on safety protocols and customer service, addressing any team issues promptly or escalating them to a supervisor when needed.

Assistant General Manager

McDonald's Corp.
05.2020 - 10.2021
  • Supported the General Manager in overseeing all aspects of restaurant operations, focusing on ensuring smooth, efficient, and profitable daily operations, including food quality, customer service, staff management, and financial performance.
  • Ensured consistent food safety and cleanliness standards through regular inspections, managed inventory, ordered supplies, and maintained stock levels to meet customer demand efficiently without excess waste.
  • Developed strategies to drive sales and improve profitability, using sales reports and customer feedback for informed decision-making. I also managed customer complaints to ensure a positive dining experience.

Lead Stylist

Levi’s Strauss
10.2019 - 04.2020
  • Provided exceptional customer service and fashion expertise, guiding clients through personalized shopping experiences. I also led the styling team, ensuring they were well-trained in Levi’s product knowledge, fashion trends, and styling techniques.
  • I managed inventory to ensure the store was stocked with the latest collections and displayed products to maximize their appeal. I also monitored sales performance, provided feedback to the team, and collaborated with store management to meet sales targets while maintaining a safe and organized environment.
  • I worked with the store management team to create visually appealing merchandise displays that highlighted key products and trends, driving sales and enhancing the customer experience. I also offered one-on-one styling sessions, providing tailored fashion advice to ensure customers felt confident and satisfied with their purchases.

Education

High School Diploma -

The Collage Academy
New York
06.2019

Skills

  • Leadership
  • Safety Awareness
  • Communication
  • Time Management
  • Problem-Solving
  • CPR certified
  • Lifeguard Training

Certification

Certificate: Standard - CPR / AED

Certificate: Lifeguarding for Professional Rescuers and First Aid

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Aircraft Lead Agent

Delta Airlines
11.2021 - Current

Assistant General Manager

McDonald's Corp.
05.2020 - 10.2021

Lead Stylist

Levi’s Strauss
10.2019 - 04.2020

High School Diploma -

The Collage Academy

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Rudy Taveras