J. Rudolph Larose

Fort Lauderdale,FL

Summary

Top-notch technology consulting with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.

Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

SyncSystems Technologies, Inc.

IT Support Engineer

08.2001 - Current

Job overview

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Used ticketing systems to manage and process support actions and requests.
Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
Submitted service tickets for equipment maintenance requests.
Documented transactions and support interactions in system for future reference and addition to knowledge base.
Translated complex technical issues into digestible language for non-technical users.
Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Served as primary point of contact for support relating to owned solutions and products.
Documented reported faults and bugs for referral to development staff's use in iterative updates.
Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
Created service level agreement for IT operational functions and help desk operations.
Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).

Education

Keiser University
Fort Lauderdale, FL

Associate of Arts from Computer Science

University Overview

Professional Development: Business Management

Skills

Account Management
Organizational Skills
Creative Issue Resolution
Software Diagnosis
Computer System Maintenance
Tracking and Documentation

Issue and Resolution Tracking
Staff Training
System Performance Assessments
Microsoft Windows and Office
Application Installation
User Guidance

Accomplishments

Certificate as a public speaker focusing around storytelling to motivate and inspiring companies seeking employee moral increase.

Co-Author of 7 Steps to Unstoppable Confidence

Professional podcaster for the last 3 years.

Professional Event Hosting

Languages

French

Native or Bilingual

Spanish

Limited Working

Additional Information

U.S.. Navy Veterans

Author and Professional Entrepreneurial Speaker.

Poet

Business Consultant

Podcaster for entrepreneurial men's community

Timeline

IT Support Engineer

SyncSystems Technologies, Inc.

08.2001 - Current

Keiser University

Associate of Arts from Computer Science

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