Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rudy Rolando Ruiz

Miami,FL

Summary

Highly skilled Master Technician with specialization in diagnosing and repairing automotive systems. Demonstrated ability in using advanced diagnostic tools, understanding technical manuals, and providing top-notch customer service. Strengths include problem-solving skills, mechanical aptitude, and the ability to work under pressure. Previous roles have underscored commitment to quality control as well as the efficiency of repair procedures. Dedicated automotive professional known for exceptional customer service and clear communication about repair needs. Expertise ensuring compliance with safety regulations while fostering client satisfaction.

Overview

28
28
years of professional experience

Work History

Mercedez Benz Master Technician

Mercedez Benz
Pembroke Pines, Florida
01.2001 - Current
  • Diagnosed mechanical issues using advanced diagnostic tools and equipment.
  • Repaired engines and transmissions in various vehicle types and models.
  • Conducted routine maintenance services, including oil changes and brake inspections.
  • Collaborated with team members to improve repair processes and workflows.
  • Maintained accurate records of repairs, parts used, and service history.
  • Provided excellent customer service by explaining repairs and maintenance needs clearly.
  • Trained junior mechanics on proper techniques and safety procedures.
  • Ensured compliance with safety regulations during all repair activities.
  • Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
  • Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
  • Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
  • Assisted fellow mechanics when necessary during complex repairs.
  • Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
  • Collaborated with cross-functional teams to streamline processes and workflows.
  • Mentored junior advisors on best practices in client relations and service delivery.
  • Answered inquiries from customers regarding investments.
  • Developed customer service protocols to enhance client satisfaction and engagement.

Passenger Service Agent

Miami International Airport
Miami, Florida
01.1998 - 01.2001
  • Assisted passengers with check-in procedures and flight information.
  • Coordinated baggage handling and ensured timely delivery to passengers.
  • Provided exceptional customer service in high-pressure airport environment.
  • Communicated flight updates and changes to passengers effectively.
  • Managed boarding processes and ensured compliance with safety regulations.
  • Collaborated with airline staff to resolve passenger inquiries and issues.
  • Trained new staff on airport protocols and customer service standards.
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Answered customer questions regarding flight information, airport amenities, and travel regulations.

Education

Certified Technician - Mechanic

AATI - American Advanced Technician Institute
Hialeah, FL
01-2001

Skills

  • Transmission repair
  • Brake inspection
  • Engine rebuilding
  • Parts ordering
  • Vehicle inspection
  • Diagnostic tools
  • Customer relationship management
  • Workflow improvement
  • Team collaboration
  • Effective communication
  • Problem solving
  • Customer service
  • Multilingual capacity

Languages

English
Professional
Spanish
Professional

Timeline

Mercedez Benz Master Technician

Mercedez Benz
01.2001 - Current

Passenger Service Agent

Miami International Airport
01.1998 - 01.2001

Certified Technician - Mechanic

AATI - American Advanced Technician Institute

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