Sameria Gbieor
Minneapolis,USA
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
6
6
years of professional experience
Work History
General Manager
Mister Car Wash
Minneapolis, MN
03.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Personal Training Director
LA Fitness
Atlanta, GA
08.2022 - 02.2023
- Increased client satisfaction by developing personalized fitness plans tailored to individual needs and goals.
- Developed strong relationships with clients, fostering trust and commitment to their personal fitness journey.
- Developed strategies for motivating employees to maximize performance and customer satisfaction.
- Mentored junior personal trainers in developing their skills and knowledge about various aspects of personal training, contributing to a strong and cohesive team dynamic.
- Completed body composition tests, identified optimal fitness strategies and developed meal plans to maximize training success.
- Set monthly goals and quotas.
Front Desk Agent
Marriott International
Buckhead, GA
01.2022 - 09.2022
- Process guest check-ins and check-outs according to Hotel Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Document all guest requests, complaints, or problems immediately and notify the designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
- Highly proficient with FOSSE
Head Server/Manager
World Taste Atlanta
Atlanta, GA
06.2020 - 01.2022
- Maintain customer service in an energetic atmosphere, Provide excellent team leadership, nightly deposits, scheduling, and customer relations
- Monitored server's contact with customers ensuring customers received excellent service and adherence to company guidelines for customer service.
- Described menu items and special offerings while identifying and recommending wine pairings.
- Collaborated with Owner/Chef in creating attractive seasonal menu items to increase profits.
- Trained and managed new servers after coming out of training and achieved significant improvements in their productivity.
Customer Care Professional
LTCG
Woodbury, MN
11.2019 - 04.2020
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Ensure customer satisfaction and provide professional customer support.
Education
Bachelor's - Business Management
Grand Canyon University
Phoenix, AZ05.2023
High School - undefined
Coon Rapids High School
Coon Rapids, MN05.2016
Skills
- Leadership and team building
- Operations management
- Effective leader
- Training and coaching
- Staff management
- Staff training/development
- Problem resolution
- Collections (3 years)
- Customer service (5 years)
- Excel
- Microsoft Office (5 years)
- Technical Support (1 year)
- Customer Care
- Call Center
- Customer Support
- POS
- Upselling
- Restaurant Experience
- Guest Services
- English
- Microsoft Powerpoint
Timeline
General Manager
Mister Car Wash
03.2023 - Current
Personal Training Director
LA Fitness
08.2022 - 02.2023
Front Desk Agent
Marriott International
01.2022 - 09.2022
Head Server/Manager
World Taste Atlanta
06.2020 - 01.2022
Customer Care Professional
LTCG
11.2019 - 04.2020
High School - undefined
Coon Rapids High School
Bachelor's - Business Management
Grand Canyon University