Rukaya Adams
Sterling,Virginia
Summary
Proficient and caring nursing team member (Care Giver) offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
4
4
years of professional experience
Work History
Certified Nursing Assistant
The Key, Formerly Home Care Assistance
07.2020 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Facilitated smoother transitions between medical appointments by transporting patients.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as dementia, diabetes, and Parkinson's disease ..
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Customer Service Representative
Prestige Insurance Services
06.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Performed personal and commercial driver and vehicle quotes
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
CNA - Nursing Assistant Program(128 Hrs)
Ultimate Health School
Manassas, VA02.2018
Bachelor of Science - Human Resource Administration
Central University College of Ghana
Ghana - Accra07.2014
Skills
- Observing Responses
- Patient-Focused Care
- Electronic Charting
- Dementia and Alzheimer's Knowledge
- Safety Precautions
- Transporting Patients
- Compassionate
- Attention to Detail
- Urinary Catheter Care
- Organizational Skills
- Medication Administration
- Positioning Patients
- Active Listening
- Alzheimer's and Dementia Care
- CPR Certification
- Bathing Assistance
- HIPAA Compliance
- Patient Relationship Building
- Compassionate Caregiver
- Recording Vital Signs
- Collecting Vital Signs
- Light Housekeeping
Timeline
Customer Service Representative
Prestige Insurance Services
06.2023 - 01.2024
Certified Nursing Assistant
The Key, Formerly Home Care Assistance
07.2020 - Current
CNA - Nursing Assistant Program(128 Hrs)
Ultimate Health School
Bachelor of Science - Human Resource Administration
Central University College of Ghana
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