Rulio Oscar
Norristown,PA
Summary
Dynamic professional with extensive experience in client support at Step By Step, Inc. Proven ability to enhance client independence and administer medications effectively. Recognized for exceptional organizational skills and emotional support, fostering a positive environment for both clients and team members. Committed to improving service quality and team performance.
Overview
33
33
years of professional experience
Work History
Direct Service Support
Step By Step, Inc.
King Of Prussia, PA
04.2025 - Current
- Assist clients with daily living activities such as bathing, dressing, and grooming.
- Coordinate transportation services for clients when necessary.
- Encourage independence while promoting self-care skills such as bathing, and toileting needs.
- Report concerns to the nurse supervisor to promote optimal care.
- Administer prescribed medications on a timely basis following care plan instructions.
- Provide emotional support for clients who are experiencing depression or anxiety due to their illness or disability.
- Perform light housekeeping tasks related to the client's care such as laundry and changing linens.
- Observe changes in behavior or physical condition that may require medical attention and report them promptly to my supervisor.
Retail Frontend Supervisor
Walmart
West Norriton, PA
05.2021 - 09.2023
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed strategies to improve team performance and productivity.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Trained new employees on company policies and procedures.
Tech Support
Ionos by 1and1
Chesterbrook, PA
08.2011 - 04.2021
- Provided general technical support including troubleshooting computer issues.
- Provided technical support to users on various hardware and software applications.
- Provided technical support to customers regarding software usage or troubleshooting issues.
Elementary School Principal
Christian School of Leogane
Leogane, Haiti, Haiti
10.1992 - 05.1999
- Evaluated technology needs for classrooms and other areas of the building.
- Established effective communication channels between teachers, administrators, students, and parents.
- Participated in community events that support the school's mission.
- Conducted regular evaluations of teacher performance to improve instruction quality.
Education
Diploma - IT
Lincoln Tech
Philadelphia07-2011
Certificate - Home Help Aid
Flore Calixte Nursing School
Delray Beach10-2000
Associate of Science - Science of Education
Normal School
Port-au-Prince06-1991
Skills
- Client support
- Medication administration
- Daily living assistance
- Health monitoring
- Emotional support
- Customer service
- Team training
- Record keeping
- Organizational skills
- Technology troubleshooting
- Organization and time management
Timeline
Direct Service Support
Step By Step, Inc.
04.2025 - Current
Retail Frontend Supervisor
Walmart
05.2021 - 09.2023
Tech Support
Ionos by 1and1
08.2011 - 04.2021
Elementary School Principal
Christian School of Leogane
10.1992 - 05.1999
Diploma - IT
Lincoln Tech
Certificate - Home Help Aid
Flore Calixte Nursing School
Associate of Science - Science of Education
Normal School
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