Rumbidzai Viola Chadoka
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Dedicated to fostering efficient team dynamics, achieving sales targets, and ensuring high levels of customer satisfaction.
Overview
5
5
years of professional experience
Work History
Merchant Support Officer
First Capital Bank
01.2025 - Current
- Prepared and generated reports on merchant support activities and common issues to identify trends and areas for improvement
- Assisted in the implementation of new payment technologies and services for merchants e.g sofpos
- Successfully trained merchants on new payment features, leading to a 5% increase in their adoption
- Reduced the average issue resolution time by 10% by implementing a new troubleshooting process or knowledge base
POS Acquiring Clerk
First Capital Bank
09.2023 - 12.2024
- Cultivated and nurtured long-term, profitable customer relationships, ensuring first-class service and maximizing business opportunities
- Operate the POS system to process sales, returns, and exchanges accurately
- Enhanced product knowledge, leading to a 10% increase in upselling and improved customer recommendations
- Successfully acquired 40+ new accounts, contributing to the expansion of the POS customer base
- Enhanced sales operations by incorporating new technologies, reducing customer complaints
Sales and Marketing Officer
Frazer Promotions
02.2023 - 08.2023
- Compiled and analyzed financial data to produce regular reports on cash flow, sales performance, and financial statements, ensuring accuracy and timeliness
- Managed the company's social media presence, including content creation, post scheduling, and engagement with followers
- Utilized consistent feedback collection to refine product offerings and sales processes effectively
Registry Administrative Intern
Nyaradzo Life Assurance Company
01.2020 - 10.2021
- Proactively identified office needs and offered assistance beyond assigned responsibilities
- Reduced errors in data entry tasks by maintaining thorough attention to detail and verifying information before inputting it into the system
Education
ICDL Digital Marketing Certificate -
Speciss College
05.2023
Bachelor of Science - Business Management and Entrepreneurship
Chinhoyi University of Technology
12.2021
Skills
- Excellent Communication
- Upselling and Cross-selling Techniques
- Project Management
- Proficient in Microsoft Office Suite
- Customer Relationship Management
- Collaborative Teamwork
- Technical Troubleshooting on Pos terminals and payment gateways
References
References available upon request.
Timeline
Merchant Support Officer
First Capital Bank
01.2025 - Current
POS Acquiring Clerk
First Capital Bank
09.2023 - 12.2024
Sales and Marketing Officer
Frazer Promotions
02.2023 - 08.2023
Registry Administrative Intern
Nyaradzo Life Assurance Company
01.2020 - 10.2021
Bachelor of Science - Business Management and Entrepreneurship
Chinhoyi University of Technology
ICDL Digital Marketing Certificate -
Speciss College
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