Runlong Zhao
Folsom,CA
Summary
Results-driven CCNP Enterprise Network Engineer with 10 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
MTOT
CDCR EIS IT Acquisition Unit
Sacramento, CA
02.2022 - Current
- Assist in the documentation of information technology (IT) project concepts/plans and with the tracking of deadlines. Assist with the design, maintenance, and customization of SharePoint, Intranet, and Internet sites, lists, and documents to support day-to-day business operations. Assist with development of IT applications and/or written documentation, procedures, and reports using Microsoft tools and SharePoint.
- Assist with monitoring scheduled jobs and back-ups. Assist with testing, repair, maintenance, and installation of mechanical and processing equipment and machines. Assist IT staff with less complex technical support to California Department of Corrections and Rehabilitation (CDCR) customers as it relates to Enterprise Architect, IT hardware, software, network, and infrastructure monitoring, as well as CDCR mission critical applications.
- Assist with telecommunications activities necessary to support the organization.
- Learn to enter requests, monitor tickets, determine priority, research and isolate causes, and coordinate with program staff, vendors, and property management to provide first-level support and completion of IT customer issues and requests.
- Assist with data collection related to e-Discovery and Public Records Act Requests.
- Assist with facility walkthrough, safety checks, and resolution of elementary issues related to EIS facility needs .Learn the proper use and care of mechanical and processing equipment and machines.
- Assist in research, preparation, and presentations for users, CDCR management, and outside entities.
- Assist with the development of agendas, meeting minutes, presentation materials, and tracking of action items.
- Assist with coordination and scheduling of project tasks and meetings.
- Input data, verify/validate, and use data to complete reports. Collaborate with program staff and management to gather status updates and create reports for submission to management.
- Monitor inventory, obtain vendor quotes, and create purchase requisitions. Assist with the tracking and review of IT resources, workload, time and/or expenditures. Assist in check-out and inventory reconciliation of equipment.
- Distribute mail, respond to phone calls, make photocopies, and shred confidential documents.
- Help keep work areas and equipment clean, orderly, and in good repair. Move, arrange, collect, and/or package job related materials.
- Crouching, standing, kneeling, and moving up to 50 pounds, is required.
- Occasional travel to other Department work locations may be required.
Network Engineer
Global Mining LLC
Sacramento, CA
05.2009 - 03.2020
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Monitored data transfer security to detect and prevent intrusion attempts and respond to DDoS attacks.
- Troubleshot complex multi-vendor network service provider issues.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Liaised with cabling infrastructure vendors and domestic and international ISPs.
- Integrated scale data, voice and video networks for use in multi-site installations.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Created VPN infrastructure for workers, allowing for secure remote connections.
- Created VPN infrastructure for 500workers, allowing for secure remote connections.
- Supported application of tier isolation best practices.
- Recommended options for disaster recovery, remote access, network appliances, servers and directory services security.
- Integrated fixed wireless connectivity into facilities lacking access to terrestrial high-speed networks.
- Performed troubleshooting for Juniper, Cisco and packet analysis.
- Escalated emergency technical issues beyond scope to maintain optimum up-time.
- Established robust infrastructure and data capacity for new applications and communication between sites.
- Organized frameworks for transferring secure data from internal to external and public networks.
- Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
- Provided detailed network diagrams, process flow charts and procedural guidelines.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed virtual machine provisioning, VM priority setup and template cloning.
- Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms.
Marketing Director
Transamerica Financial Advisors
Sacramento, CA
07.2017 - 12.2018
- Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and commit to building successful company.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Prepared for and coordinated marketing events, created marketing compliance documentation and managed event marketing reimbursement to increase customer base and grow revenue.
Financial Advisor
Waddell & Reed Financial
Sacramento, CA
04.2016 - 07.2017
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Prepared for and coordinated marketing events, created marketing compliance documentation and managed event marketing reimbursement to increase customer base and grow revenue.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
- Delivered strategy advisement and corporate financing to clients.
- Partnered with local organizations to provide specialized financial planning support to diverse populations with unique needs.
Education
Bachelor of Science - Information Technology
Capital University of Economics And Business
BeijingHigh School Diploma -
Chaoyang Foreign Language School
Beijing China08.2008
Skills
- Network Performance Analysis
- Capacity Planning
- Equipment Installation Coordination
- Equipment Configuration
- Interface Determinations
- Network Design Coordination
- System User Support
- Integration Testing
- Project Estimate Preparation
- Solution Development and Implementation
- Installation Management
Certification
- CCNA- Certified Network Associate
- CCNP- Certified Network Professional Enterprise
- CCIE - written PASSED
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
MTOT
CDCR EIS IT Acquisition Unit
02.2022 - Current
Marketing Director
Transamerica Financial Advisors
07.2017 - 12.2018
Financial Advisor
Waddell & Reed Financial
04.2016 - 07.2017
Network Engineer
Global Mining LLC
05.2009 - 03.2020
Bachelor of Science - Information Technology
Capital University of Economics And Business
High School Diploma -
Chaoyang Foreign Language School