Ruofan (Roger) Shen
Los Angeles,CA
Summary
Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of E-commerce in system building, operation improvements, daily operation and overall market. Offering effective communication, team building and coaching skills with commitment to fostering company vision and building professional working enviornment in trust and mutual respect.
Overview
7
7
years of professional experience
Work History
Senior Director
Efulfill Inc.
09.2023 - 11.2023
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Met with department supervisors and provided staff support to attain organizational goals.
- Planned and integrated new project like integration with Tik Tok and other social media sales.
BD Director
Cope Services Inc.
01.2022 - 07.2023
- Working directly with CEO of the company in communicating with key account clients in pricing, daily operation, negotiation and long-term partnership.
- Planned and coordinated implementation of business plans and penetration of new markets.
- Consistently exceeded quotas through penetration of new accounts.
- Continuously developing and improving shipping and operation resources.
Operations Manager
Cope Services Inc
01.2018 - 12.2021
- Supervised operations staff and kept employees compliant with company policies and procedures. Ensure KPI is maintained at desired level.
- Developed systems and procedures to improve operational quality and team efficiency. Involved in company system development in operation aspects.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services for E-commerce warehousing.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Working with FedEx, UPS, and all other shipping resources from pricing to daily operation.
Shipping Coordinator
E2E Inc
08.2016 - 01.2018
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Worked with Trucking brokers to schedule daily orders, pickups and deliveries.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reviewed paperwork to determine priorities and set schedules.
- Coordinating with warehouse for LTL shipping related procedure.
Education
BBA - Financing
California State University - Fresno
Fresno, CA05.2016
No Degree - Chemistry
Ohio State University
Columbus, OH05.2014
Skills
- Collaborative Leadership
- Team Building and Motivation
- Culture Transformation
- Key Performance Indicators
- Practice Operations Management
- Administrative Oversight
- Market Understanding
- Business Development
- Problem Solving
- Adaptability
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Senior Director
Efulfill Inc.
09.2023 - 11.2023
BD Director
Cope Services Inc.
01.2022 - 07.2023
Operations Manager
Cope Services Inc
01.2018 - 12.2021
Shipping Coordinator
E2E Inc
08.2016 - 01.2018
BBA - Financing
California State University - Fresno
No Degree - Chemistry
Ohio State University
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