Rupal Rathi
Seattle,Washington
Summary
Goal-oriented Program Manager turned entrepreneur with 7+ years of experience. Successful at developing innovative strategies and managing risks in a dynamic environment. Experienced in end-to-end program management including analytics and business intelligence in projects across CRM, FMCG, Restaurants, Automobile and Retail industries. Highly skilled at building lasting relationships with customers and business executives. Hardworking Entrepreneur skilled in coordinating programs, business planning and culture development.
Overview
10
10
years of professional experience
Work History
Entrepreneur
Ghar Wali Feeling By Rupal
Seattle, WA
01.2023 - Current
- Established thriving catering business focusing on homemade Indian delicacies.
- Curated diverse menu, delivered personalized service, and managed day-to-day operations.
Program Coordinator
Ventures (NPO)
Seattle, Washington
07.2023 - Current
- Developed and maintained relationships with external partners to facilitate program operations.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
Program Manager
Alonesy (NPO)
Seattle, Washington
03.2021 - 07.2022
- Initiated and managed campaigns for fundraiser event.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
Program Manager
Wickedride Adventure Services Pvt. Ltd
09.2019 - 02.2020
- Spearheaded the successful launch of Bounce Rental Bike Service in Karnataka, achieving an impressive 42,000 rides per month within the first 3 months of launch
Mentored team members, providing guidance on productivity strategies, policy updates, and performance improvement plans, leading to the smooth functioning of the launch - Collaborated closely with the Product and analytics teams to construct a road map for advanced features, resulting in reduced customer churn.
- Played a key role in guiding service pricing decisions by analyzing customer ride behavior, price elasticity, and dominant use-cases
- Developed live analysis tools to proactively identify product bugs in pricing and vehicle data based on ride patterns and billing analysis.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
Senior Associate
Capillary Technologies Pvt. Ltd
08.2018 - 08.2019
- Managed end-to-end projects, overseeing data gathering, integration planning, implementation, and cross-functional team management for five clients
- Collaborated with marketing and design teams from various clients to design and execute campaign plans, evaluating brand performance impact to drive client growth and achieving their sales targets on a monthly basis
- Developed statistical models to extract insights, achieve targets, and enhance business development KPIs
- Collaborated with product and business leaders to contribute to the strategy and roadmap development for the digital commerce platform
- Key member of an executive-level escalation team, managing strategies for de-escalating customer accounts and handling at-risk accounts
- Managed loyalty programs for India's largest fine jewelry brands and fashion retailers
Sabbatical
Career Break
10.2017 - 07.2018
- Embarked on a transformative sabbatical dedicated to personal enrichment and growth. Leveraged this time to diversify my skillset and life experiences by successfully completing several freelance projects, learning the art of cooking, embarking on thrilling motorcycle journeys embracing adventure and prioritising cherished moments with my family, strengthening bonds and creating lasting memories
Senior Business Analyst
Analytics Quotiesnt Services Pvt. Ltd
06.2014 - 09.2017
- Solely responsible for data preparation, analysis and maintenance of business dashboard for multiple FMCG and Restaurant brands
- Lead a project on price elasticity and sales forecasting for US casual dining chain and helped increase footfall by 2%
- Lead for project on geographic profiling for Korean automobile brand KIA Motors, to understand the purchasing patterns of Hispanics at the regional level to help manage the demand and supply of car models
- Lead a project on profiling habits and consumer experience towards oral care for consumer brand Hindustan Unilever and created visually rich segmentation tool using key driver analysis
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies
Education
MBA - International Business -
FHWS University of Applied Sciences Schweinfurt
Germany2014
Post Graduate Diploma Management - Finance
Christ University
Bengaluru, KA2014
Skills
- Program Development and Management
- Strategic Planning and Execution
- Cross-Functional Collaboration
- Business Development
- Customer Relationship Management
- Data Analytics and Insights
- Stakeholder Engagement
- Statistical Modelling
- Cost Estimates & Budget planning
- Persuasive Communication Style
Timeline
Program Coordinator
Ventures (NPO)
07.2023 - Current
Entrepreneur
Ghar Wali Feeling By Rupal
01.2023 - Current
Program Manager
Alonesy (NPO)
03.2021 - 07.2022
Program Manager
Wickedride Adventure Services Pvt. Ltd
09.2019 - 02.2020
Senior Associate
Capillary Technologies Pvt. Ltd
08.2018 - 08.2019
Sabbatical
Career Break
10.2017 - 07.2018
Senior Business Analyst
Analytics Quotiesnt Services Pvt. Ltd
06.2014 - 09.2017
MBA - International Business -
FHWS University of Applied Sciences Schweinfurt
Post Graduate Diploma Management - Finance
Christ University
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