Rupanpreet Kaur Fnu
Sunnyvale,CA
Summary
Dynamic and results-driven professional with experience at Courtyard by Marriott, excelling in marketing research and social media management. Proven ability to enhance customer service and drive brand engagement through effective team collaboration and project management. Recognized for organizing successful events and delivering exceptional guest experiences.
Overview
4
4
years of professional experience
Work History
Sales and Marketing Intern
Courtyard by Marriott
Cupertino, California
07.2024 - 06.2025
- Assisted in developing marketing materials for various campaigns.
- Conducted market research to identify customer preferences and trends.
- Collaborated with sales team to enhance product presentations and promotions.
- Managed social media accounts to increase brand awareness and engagement.
Guest Service Associate
ITC Hotels
Amritsar, Punjab, India
12.2023 - 03.2024
- Delivered exceptional customer service to improve guest experiences.
- Assisted guests with inquiries, promptly resolving concerns.
- Maintained cleanliness and organization in lobby and common areas.
- Processed payments and handled cash transactions with accuracy.
Guest Service Representative
Sarovar Portico
Amritsar, Punjab, India
07.2023 - 12.2023
- Facilitated efficient check-in and check-out processes for guests.
- Resolved guest inquiries and issues with prompt and courteous service.
- Processed reservations accurately using hotel management software.
On job traniee
Fort Rajwada
Jaisalmer, Rajasthan, India
12.2022 - 05.2023
- Organized events by arranging materials and setting up spaces for optimal functionality.
- Facilitated smooth service delivery through effective communication with team members.
- Collaborated with senior staff to acquire knowledge of job roles and responsibilities.
- Attended training sessions and meetings to enhance personal skills and knowledge base.
Industrial Trainee
Courtyard by Marriott
Amritsar, Punjab, India
07.2021 - 12.2021
- Facilitated daily front desk operations and guest services for enhanced efficiency.
- Collaborated with housekeeping team to uphold cleanliness and organization standards.
- Managed inventory levels, ensuring availability of supplies and equipment.
- Coordinated with kitchen staff to guarantee timely food service delivery.
- Engaged with guests to address inquiries and resolve concerns effectively.
- Implemented safety protocols to ensure a secure working environment.
Education
MBA - Business Administration And Management
CSTU
Milpitas, CA04-2026
Bachelor of Science - Hospitality Management
PTU
Jalandhar06-2023
High School Diploma -
ST. Kabir Public Sen Sec School
Amritsar03-2019
Skills
- Marketing research
- Social media management
- Customer service
- Event organization
- Team collaboration
- Project management
Affiliations
- Teacher Assitant of product managment.Product Management Support
- Assisted in developing and implementing product development strategies
- Coordinated with cross-functional teams, including engineering, design, and marketing
- Conducted market research and analyzed customer feedback to inform product decisions
- Helped create and maintain product documentation and roadmaps
Classroom and Instructional Support
- Assisted instructors in delivering product management coursework and training programs
- Developed and taught lesson plans on product management topics
- Provided guidance and support to students working on product management projects
- Assisted in evaluating student progress and providing constructive feedback
Project and Administrative Support
- Coordinated logistics for product management events, workshops, and conferences
- Managed and maintained product management resources, tools, and software
- Assisted in budgeting and expense tracking for product management initiatives
- Provided administrative support for product management team members
Languages
English
Professional
Spanish
Elementary
Hindi
Professional
Punjabi
Professional
French
Elementary
Accomplishments
- High School academic award.
- Bachelor's academic award
Timeline
Sales and Marketing Intern
Courtyard by Marriott
07.2024 - 06.2025
Guest Service Associate
ITC Hotels
12.2023 - 03.2024
Guest Service Representative
Sarovar Portico
07.2023 - 12.2023
On job traniee
Fort Rajwada
12.2022 - 05.2023
Industrial Trainee
Courtyard by Marriott
07.2021 - 12.2021
MBA - Business Administration And Management
CSTU
Bachelor of Science - Hospitality Management
PTU
High School Diploma -
ST. Kabir Public Sen Sec School
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