Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista

Ruselana Nazarenko

Surprise,AZ

Summary

Dynamic and adaptable professional with a proven track record at Dutch Bros, excelling in hospitality service and customer satisfaction. Recognized for creating personalized beverages and fostering a positive team environment. Skilled in time management and problem-solving, ensuring efficient operations while maintaining high cleanliness standards. Fluent in English and Russian, enhancing communication with diverse clientele.

Professional with strong background in aquatic safety and emergency response, prepared for this role. Proven ability to ensure patron safety, handle high-pressure situations, and perform rescues effectively. Strong focus on teamwork and achieving safety goals, with adaptability to changing conditions. Skilled in CPR, first aid, and water rescue techniques, complemented by reliable and calm demeanor.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Dutch Bros
01.2025 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Lifeguard

Surprise Aquatic Center
05.2022 - 09.2025
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Upheld hygiene standards in pool and surrounding area.
  • Gave private lessons to special needs students and taught floating techniques and treading water.
  • Earned Water Safety Instructor certification and managed beachfront safety.
  • Assisted in organizing and implementing recreational activities and programs.
  • Reduced incident response times by implementing strategic patrol routes.
  • Administered first aid and CPR, ensuring rapid response to accidents.

Education

Willow Canyon High School
17901 W Lundberg St Surprise, AZ 85388 United Sta

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cleanliness
  • Active listener
  • Problem-solving
  • Adaptive and creative
  • Decision-making
  • Safe food handling
  • Excellent memory
  • Food preparation
  • Hospitality service expertise
  • Fluent in English, russian, and moderate to advanced ASL
  • Multitasking and organization
  • Verbal and written communication
  • Positive and professional
  • Calm demeanor
  • Speedy and efficient
  • Adaptable and flexible

Certification

  • CNA - Certified Nursing Assistant
  • CPCT/A - Patient Care Technician/Assistant
  • First Aid/CPR Certified

Timeline

Barista

Dutch Bros
01.2025 - Current

Lifeguard

Surprise Aquatic Center
05.2022 - 09.2025

Willow Canyon High School

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Ruselana Nazarenko