Hi, I’m
Rushleen Noorbarani
Miami,FL
Summary
Strong start-up leader with demonstrated success in project management, team leadership and complex problem-solving. Polished in identifying risks, developing risk mitigation strategies and refining/enhancing business processes. Dedicated to excellent customer relations aptitude and proficient in using independent decision-making skills to positively impact company success.
Overview
11
years of professional experience
Work History
Elation HealthRemote
Implementation Team Manager, SMB & Enterprise
01.2022 - 09.2023
Job overview
- Led and managed a high-performing team of 10 Technical Implementation Managers, overseeing successful implementations for Elation’s entire customer base, with an estimated total Annual Recurring Revenue exceeding $25M
- Implemented process efficiencies and operational improvements that streamlined the Implementation workflow, resulting in an improved customer experience satisfaction score by 30%
- Developed and maintained strong relationships with customers, vendors and partners, effectively mitigating risks, resolving escalations and fostering long-term partnerships
- Revamped the customer legal contract and implemented updates, resulting in a noteworthy 90% reduction in back-and-forth communication between sales and onboarding teams
- Implemented strategic initiatives to future-proof implementation practices, anticipate customer needs and drive customer success
- Coordinated the successful implementation of a project management system across all customer teams, resulting in a 60% increase in efficiency
- Created a career development program that empowered team members to enhance their skills and achieve professional growth.
Elation HealthRemote
Onboarding Team Manager, SMB
04.2022 - 09.2023
Job overview
- Built and established the Onboarding Department from scratch to address increased churn rates and ensure seamless onboarding experiences for SMB customers
- Executing a comprehensive onboarding strategy resulted in a 50% reduction in churn
- Created the role of Engagement Advisor, leading the recruitment, training, and management of a high-performing team of 7, focused on onboarding new SMB customers with an estimated total ARR of $2M at any given time
- Achieved a customer retention rate of 75% within the first year of going live with the department, surpassing any other year historically
- Collaborated closely with Sales, Customer Success and Product teams to learn customers biggest challenges with the intention of creating onboarding training material, a customer-facing handbook and resources to empower customers to self-serve and navigate the onboarding journey effectively
- Successfully reduced the total customer onboarding by an estimated 56%
- Served as the primary point of contact for all SMB customer and vendor escalations, effectively mitigating risks and fostering strong relationships.
Cityblock HealthRemote
Continuous Improvement & Implementation Manager
02.2018 - 01.2022
Job overview
- Orchestrated the successful launch of new clinical practices in 6 states, overseeing crucial tasks such as securing new tax ID numbers, Group NPI, and business vendor/payor contracts, ensuring seamless market entry and expansion
- Developed a comprehensive provider handbook encompassing compliance guidelines and internal policies, enabling adherence to regulatory requirements and promoting standardized practices across the organization
- Built the credentialing and licensing functions, implementing enhanced training materials, conducting webinars, and establishing company policies and procedures, resulting in achieving NCQA compliance, passing audits and increasing productivity by 90%
- Managed a high-performing team of 6 members, providing coaching, task delegation, conducting performance reviews, and implementing improvement plans, resulting in a 100% track record in metrics and consistently satisfying shareholder expectations
- Cultivated and maintained strategic partnerships with healthcare providers and business vendors, strategically allocating a $1M budget for each, fostering increased business opportunities, and driving revenue growth of over 65%
- Successfully managed Covid-19 state executive waivers and licensing procedures, ensuring uninterrupted clinical practice for 100% of providers
- Employed effective de-escalation methods to address high-risk issues directly impacting member care, resulting in reduced claim denials and innovative system cost-cutting.
Northwell HealthManhasset, New York
Medical Staff & Services Coordinator
02.2016 - 01.2018
Job overview
- Awarded as top performer, within 6 months and led a project team of 3 specialists, driving a remarkable 40% increase in project efficiency
- Ensured adherence to NCQA policies and procedures, resulting in a timely completion rate of 90% and successful project outcomes
- Generated and delivered weekly leadership onboarding reports to hospital medical directors, significantly enhancing communication and project outcomes
- Achieved a perfect success rate of 100% in improving stakeholder engagement and fostering successful project implementation
- Maintained strict compliance with organizational rules, standard operating procedures, and governmental policies
- Effectively mitigated risks and ensured a flawless compliance rate of 100%, demonstrating unwavering commitment to upholding regulatory requirements and safeguarding organizational integrity.
CityMD
Senior Patient Care Representative
06.2012 - 02.2016
Education
State New York UniversityOld Westbury, NY
Bachelor of Science from Health Science
05.2016
Skills
- Building & Scaling Start-Ups
- Team Leadership
- Cross-Functional Collaboration
- Continuous Learning & Process Improvement
- Project Management
- Stakeholder Management
- Training Development
- Strategic Planning
- Operations Management
- Software Implementation
- Vendor Management
- Conflict Resolution
Languages
Timeline
Onboarding Team Manager, SMB
Elation Health
04.2022 - 09.2023
Implementation Team Manager, SMB & Enterprise
Elation Health
01.2022 - 09.2023
Continuous Improvement & Implementation Manager
Cityblock Health
02.2018 - 01.2022
Medical Staff & Services Coordinator
Northwell Health
02.2016 - 01.2018
Senior Patient Care Representative
CityMD
06.2012 - 02.2016
State New York University
Bachelor of Science from Health Science