Ruslana Sikalska
Durrës,02
Summary
Adept at logistics coordination and emotional awareness, I've honed my skills at VIB Express, Inc, where I significantly improved driver relations and shipment accuracy. My background spans psychology and administrative support, showcasing my versatility in problem-solving and industry networking. I excel in creating efficient systems and fostering positive environments, reflecting my commitment to company culture and values.
Overview
6
6
years of professional experience
Work History
Truck Dispatcer
VIB Express,Inc
Palatine, IL
07.2022 - Current
- Developed strong relationships with drivers through effective communication and problem-solving skills.
- Prepared daily work and run schedules.
- Coordinated with warehouse staff to ensure smooth transition of goods from storage to transportation.
- Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Provided customer service by responding to inquiries from customers regarding shipments.
Psychologist
Self employed
Odesa, Ukraine
11.2021 - 03.2022
- Counseled clients on mental health or personal achievement.
- Collected information necessary for psychological diagnosis by interviewing, observing and surveying patients.
- Met with patients and provided diagnoses and consultations.
- Prepared scientific or technical reports or presentations.
Secretary
National University "Odesa Law Academy"
Odesa, Ukraine
03.2019 - 07.2021
- Organized and maintained filing systems for important documents.
- Drove customer feedback to deliver information to management for corrective action.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Sent and distributed mail and parcels.
- Operated office equipment such as photocopiers, scanners, and fax machines.
Education
Master of Science - Law
National University "Odesa Law Academy"
Odesa, Ukraine01-2022
Master of Science - Psychology
National University "Odesa Law Academy"
Odesa, Ukraine01-2022
Skills
- Logistics coordination
- Industry networking
- Geographical awareness
- Advanced problem solving
- Emotional awareness
- Reports and documentations
- Compliance and regulations
- Conflict mediation
- Customer assistance
- Company culture and values
Languages
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
English
Professional
Polish
Limited
Timeline
Truck Dispatcer
VIB Express,Inc
07.2022 - Current
Psychologist
Self employed
11.2021 - 03.2022
Secretary
National University "Odesa Law Academy"
03.2019 - 07.2021
Master of Science - Law
National University "Odesa Law Academy"
Master of Science - Psychology
National University "Odesa Law Academy"
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