Arisha Allison
The Colony
Summary
Results-driven professional with a diverse background in transportation and hospitality. Expertise in problem-solving and delivering exceptional service, contributing to operational success and customer loyalty. Extensive experience in safety compliance and customer service, with a proven track record in training and mentoring to enhance operational efficiency.
Overview
1
1
Certification
18
18
years of professional experience
Work History
CDL A Truck Driver
U-Haul International
Plano
04.2018 - Current
- Executed safe transportation of rental equipment using commercial vehicles, ensuring compliance with safety standards.
- Conducted thorough pre-trip inspections to ensure compliance with safety regulations.
- Managed delivery schedules to optimize routing and ensure on-time service delivery.
- Addressed customer inquiries and concerns promptly, contributing to high levels of customer satisfaction.
- Delivered one-on-one coaching sessions to improve individual performance.
- Monitored training progress and provided constructive feedback to participants.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
Front Desk Supervisor
Springhill Suites Marriott
Grapevine
02.2015 - 03.2024
- Managed front desk operations to ensure smooth guest check-in processes.
- Supervised daily operations including check-ins, checkouts, and reservations.
- Addressed guest inquiries and resolved issues, enhancing overall guest experience and satisfaction.
- Trained and mentored new staff on procedures and customer service skills to improve team effectiveness.
- Maintained accurate records of reservations and billing information.
- Processed payments and managed cashiering duties accurately.
- Collaborated with housekeeping for timely room availability for guests.
- Cultivated lasting relationships with guests, fostering loyalty and contributing to repeat business.
School Bus Driver
Plano ISD
Plano
06.2017 - 04.2018
- Operated school bus safely during daily routes for students and staff.
- Transported students to school promptly while maintaining route schedule.
- Ensured punctuality by adhering to schedules and traffic regulations.
- Ensured safe boarding and exiting for students by supervising process effectively.
- Managed emergencies calmly while applying safety protocols to safeguard students.
- Adhered to Department of Transportation rules and local laws, promoting a safe transportation environment.
Call Center Representative
Tmobile
Port Arthur
01.2009 - 10.2014
- Resolved customer inquiries and issues efficiently through exceptional service delivery.
- Resolved billing questions and payment arrangements accurately, ensuring customer satisfaction.
- Assisted customers with product inquiries, billing questions, and related issues via phone calls.
- Utilized CRM software to track calls and manage interactions effectively.
- Informed customers about company products, services, and promotions to enhance their experience.
- Displayed professionalism during all customer interactions via phone and email, fostering a positive rapport.
- Adapted to changing policies and systems to boost operational efficiency.
Education
High School Diploma -
The Colony High School
The Colony, TX05-2005
Skills
- Vehicle operation skills
- Safety compliance
- Equipment inspections
- Route planning
- Logistics coordination
- Logistics coordination
- Record keeping
- CRM software utilization
- Customer service
- Logistics coordination
Certification
- CDL CLASS A DRIVER
- CDL CLASS B DRIVER
- FORKLIFT
Timeline
CDL A Truck Driver
U-Haul International
04.2018 - Current
School Bus Driver
Plano ISD
06.2017 - 04.2018
Front Desk Supervisor
Springhill Suites Marriott
02.2015 - 03.2024
Call Center Representative
Tmobile
01.2009 - 10.2014
High School Diploma -
The Colony High School