Results-oriented team leader skilled in medical office administration and patient support. Demonstrated success in managing medical records, ensuring compliance, and optimizing patient experiences while maintaining high operational standards.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Key Holder
Optimum
Bronx, New York
05.2026 - Current
Supported daily operations by executing opening & closing procedures, maintaining store standards, and ensuring accurate completion of operational tasks.
Assisted in team coverage by supporting associates and fostering a productive store environment.
Followed company policies and procedures to ensure compliance and enhance security measures.
Ophtalmic Technician Lead
Fromer Eye Center
Bronx, NY, New York
05.2025 - 11.2025
Performed comprehensive pre-exam testing, enhancing diagnostic accuracy through visual acuity, refractions, tonometry, and visual field assessments.
Completed thorough patient workups by gathering medical and ocular histories, ensuring optimal preparedness for ophthalmologist evaluations.
Assisted ophthalmologists with examinations and minor procedures, ensuring precise documentation in EHR systems for continuity of care.
Patient Care Coordinator
Tribeca Pediatrics
New York, New York
12.2023 - 05.2025
Oversaw medical records management, ensuring patient files were accurately updated with treatment plans & progress notes.
Delivered front-desk & telephone support to patients & families, ensuring timely resolution of questions & concerns.
Coordinated office supplies & inventory management, contributing to a well-organized, clean & patient-focused environment.
Administrative Assistant
DocGo
New York, New York
12.2020 - 12.2023
Greeted 30-80 patients daily, provided information, verified identification, and escorted patients to appropriate rooms for timely appointments.
Organized confidential filing systems, ensuring accurate and efficient access for 250+ patients daily.
Streamlined management of 1,000+ company files across digital and physical systems for improved retrieval and organization.
Education
Associate of Applied Science - Medical Administration
Monroe University
Bronx, NY
06-2026
High School Diploma -
East Bronx Academy For The Future
Bronx, NY
06-2021
Skills
EHR & Medical Records
Clinical documentation
Medical Office Administration
Patient Flow Management
Staff Coordination
HIPAA Awareness
Customer Service
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Key Holder
Optimum
05.2026 - Current
Ophtalmic Technician Lead
Fromer Eye Center
05.2025 - 11.2025
Patient Care Coordinator
Tribeca Pediatrics
12.2023 - 05.2025
Administrative Assistant
DocGo
12.2020 - 12.2023
Associate of Applied Science - Medical Administration