Dalton Quimby
Summary
Dynamic and dedicated professional with extensive customer service experience at Hannaford, skilled in resolving complex issues and enhancing client satisfaction. Proficient in electronic medical records and vital sign monitoring, I excel in building relationships and fostering patient trust, ensuring a positive experience in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Key Holder
Lane's Pit Stop
11.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Medical Assistant
HealthReach
07.2023 - 10.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Customer Service Leader
Hannaford
06.2022 - 07.2023
- Greeted customers and listened closely to problems described to determine solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Server
Olive Garden
10.2021 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Certificate (NHA) - Medical Assistant
Med Certs
Livonia, Michigan06-2023
High School Diploma -
Penn Foster Career School
Scranton, PA06-2017
Skills
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Phlebotomy
- Electronic medical records
- Immunization administration
- Medical procedures
- Specimens collection and processing
- Appointment setting
- Sterilization techniques
- Patient relations
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Key Holder
Lane's Pit Stop
11.2024 - Current
Medical Assistant
HealthReach
07.2023 - 10.2024
Customer Service Leader
Hannaford
06.2022 - 07.2023
Server
Olive Garden
10.2021 - 05.2022
Certificate (NHA) - Medical Assistant
Med Certs
High School Diploma -
Penn Foster Career School
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