Russell Adkins
Newnan,GA
Summary
Resourceful Assistant Service Center Manager known for high productivity and efficient task completion. Possess specialized skills in customer service management, operational improvement, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and customer satisfaction.
Overview
33
33
years of professional experience
Work History
Assistant Service Center Manager
Estes Express
Ellenwood, Georgia
08.2018 - Current
- Managed daily operations and customer service activities to enhance customer satisfaction.
- Coordinated daily operations of service center to ensure streamlined workflow.
- Developed training program for new employees on company procedures and safety protocols.
Operations Manager
Estes Express
02.2013 - 08.2018
- Supervised employees on the P&D shift, overseeing efficiency and increased productivity in the city operation.
- Managed daily operations to ensure efficient freight movement and delivery.
P&D Supervisor
Wilson Trucking Corporation
03.2008 - 10.2012
- Supervised daily operations to ensure efficient freight movement and delivery.
- Managed team schedules and assignments to optimize workforce productivity.
Residential Development Project Manager
Southern Lumber
05.2004 - 03.2008
- Managed project budgets and resource allocation for optimal efficiency.
- Organized regular status meetings to track progress and address challenges.
- Coordinated vendor relationships to support project needs and deliverables.
- Managed multiple projects with competing deadlines simultaneously.
City P&D Driver
R&L Carriers
05.2002 - 05.2004
- Operated delivery vehicles to transport freight across designated city routes.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Provided excellent customer service during freight drop-offs and pickups.
City Dispatcher
Wilson Trucking
08.1993 - 05.2002
- Coordinated delivery schedules for multiple routes and drivers daily.
- Responded promptly to driver inquiries and resolved issues during transit.
- Maintained accurate records of shipments, schedules, and driver logs.
- Trained new dispatchers on operational procedures and software systems.
Education
No Degree - Criminal Justice
Clayton State University
Morrow, GASkills
- Operational management
- Fleet coordination
- Customer service
- Problem solving
- Team leadership
- Effective communication
- Compliance management
- Employee engagement
- Hiring and training
- Regulatory compliance
Timeline
Assistant Service Center Manager
Estes Express
08.2018 - Current
Operations Manager
Estes Express
02.2013 - 08.2018
P&D Supervisor
Wilson Trucking Corporation
03.2008 - 10.2012
Residential Development Project Manager
Southern Lumber
05.2004 - 03.2008
City P&D Driver
R&L Carriers
05.2002 - 05.2004
City Dispatcher
Wilson Trucking
08.1993 - 05.2002
No Degree - Criminal Justice
Clayton State University