Russell Armstrong
Omaha
Summary
For the last 35 years, I have been a union electrician. For the last 23 years, I have been employed by Thompson Electric Company. I have also been a service truck technician for 29 of the 35 years. Always enjoyed the challenge of the trouble shooting side of our industry.
Overview
23
23
years of professional experience
Work History
Service Technician
Thompson Electric Company
11.2001 - 08.2024
Responsible for the complete electrical installation on a wide variety of electrical components. Also developed the ability to put pricing to the jobs at hand.
- Diagnosed and resolved electrical system issues in field settings to ensure optimal performance.
- Collaborated with project teams to install, maintain, and troubleshoot electrical equipment.
- Conducted preventive maintenance on various electrical systems to enhance reliability and longevity.
- Trained junior technicians on safety protocols and operational procedures to improve team efficiency.
- Implemented process improvements that reduced downtime during service calls significantly.
- Managed inventory of tools and components, ensuring availability for scheduled service operations.
- Provided exceptional customer service by promptly addressing client concerns and offering solutions to maintain satisfaction.
- Conducted regular safety audits, identifying potential hazards and implementing corrective measures to ensure a secure work environment.
- Assisted in the installation of new electrical systems, ensuring proper functionality from day one.
- Managed projects effectively, ensuring timely completion of tasks and meeting all safety standards.
- Developed strong relationships with suppliers, securing high-quality parts at competitive prices for clients.
- Demonstrated adaptability by quickly learning new technologies and applying them to real-world situations effectively.
- Collaborated with engineering teams to implement design improvements, leading to increased system performance.
- Reduced downtime for clients by swiftly diagnosing and repairing electrical issues in the field.
- Installed electrical conduit and wiring for power, controls, and lighting.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Tested, troubleshot, and calibrated equipment in shop and field.
- Maintained customer satisfaction, while keeping the customer relationship solid. I maintained a company vehicle as well, keeping all maintenance on vehicle timely. I have from time to time been called upon to be a Foreman on projects.
Education
Trade school completion - Electrical
Local 22 IBEW
Omaha, Ne., U.S.A.01.1990
Skills
- I maintain electrical knowledge
- I am generally a quick learner
- I am client-focused
- I believe I am thorough
- I feel I am result-oriented
- I believe I am proficient in any task given
- I am capable of linear thinking
- I am able to manage projects from beginning to end
- I usually have an insight to my customers needs
- I feel I can be a creative problem solver, when there is a need to be
- I am able to budget the projects I have been given with the awareness of expense control
- The relationships I have developed with my customers and clients have always been well maintained
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
Timeline
Service Technician
Thompson Electric Company
11.2001 - 08.2024
Trade school completion - Electrical
Local 22 IBEW
ACTIVITIES AND HONORS
As my kids grew, I was always active with whichever pee-wee sport we were doing, football, baseball, cheerleading, soccer. Also served on the board of the High Point Pool Association as Vice President. I served on the board as a Three Year Trustee, then acting Vice President with the Greater Omaha Cage Bird Society, which is a non-profit organization .