RUSSELL CORDERO
Clermont
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and support. Proficient in customer service best practices and related options.
Overview
29
29
years of professional experience
Work History
Warranty Customer Service Field Tech
DR Horton Home Builders
11.2020 - 04.2024
- Evaluated homeowner repair issues to determine if they were warrantable items
- Processed written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
- Performed necessary repairs to homes such as carpentry work, drywall, texture repair and painting
- Scheduled and managed subcontractors to make designated warranty repairs
- Ensured all repairs are completed within compliance standards
- Certified warranty work is completed within contractor obligations
- Developed and maintained a good rapport with subcontractors and homeowners
- Followed up with homeowners to ensure concerns are addressed in a timely and professional manner
- Processed charge-back documentation and invoices
- Conducted all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Sales Representative
The Home Depot Inc
07.2018 - 12.2019
- Traveled and engaged in outside sales activities, primarily in customers' homes. Conduct professional and compelling sales presentations. Adapted quickly to changing customer needs and effectively advocate HDIS solutions.
- Conducted incidental activities necessary to complete sales (e.g., assessing customer needs, develop price quotes, measure product specifications, etc.)
- Presented warranty and available financing options to customers. Prepared for appointments, commute to/from appointments and process sales-related paperwork.
- Prospected for new customers both inside and outside of assigned THD store and participate in scheduled industry events. Proactively seeked out new referrals and develop and maintain relationships with store management and associates. Attended sales and store team meetings to continually improve sales techniques and learn about HDIS product offerings.
Outside Sales Representative
Time Warner Cable/ Brighthouse Networks/Spectrum
11.1994 - 07.2017
- Acquired new residential customers through door-to-door contact from assigned leads.
- Conducted proactive consultative needs analysis with new prospective customers.
- Developed and presents sales presentations/proposals on products and services that meet customers’ needs.
- Accurately completed all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including but not limited to the following: dispositioning, entering sales orders, and reporting on sales.
- Supported team and team goals by actively participating in all sales meetings and training programs as assigned.
- Achieved monthly sales quotas in high-speed data, mobile, landline phone, and video sales.
- Completed all administrative tasks related to products sold in accordance with department practice, policies, and procedures.
- Well-informed about our competitors' activities in assigned territory; informs manager of any changing competitive pricing programs, marketing directives, or door-to-door sales tactics.
- Attended and successfully completes training programs.
- Performed other duties as requested by supervisor.
Education
Associate of Arts - Computer Information
Valencia Community College
Orlando, FL07.1995
Skills
- CRM Software
- Customer Service
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Appointment Scheduling
- Complaint Handling
- Scheduling
- Quality Control
- Follow-up skills
- Complaint resolution
- Professional telephone demeanor
- Sales expertise
- Sales closing
Languages
Spanish
Timeline
Warranty Customer Service Field Tech
DR Horton Home Builders
11.2020 - 04.2024
Sales Representative
The Home Depot Inc
07.2018 - 12.2019
Outside Sales Representative
Time Warner Cable/ Brighthouse Networks/Spectrum
11.1994 - 07.2017
Associate of Arts - Computer Information
Valencia Community College
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